Extended Stay America Select Suites Newport News I-64

So apparently, People stay there on the monthly basis in which they’re hanging out in the front of the building all day, smoking throughout the Property. There was a kitchen, however they don’t offer any utensils at all if you want room service, you have to pin extra fee. It’s definitely not a pleasant place to be to say the least.

The tv stream was glitching. First room, the tv didn’t work. No solution from front desk associate. Had to ask for another room. Second room tv was missing cord. Had to fix myself. Musty cabinets and roaches.

Just needed a little more cleaning in a room and outdated linens and condition was fair

The room could have been cleaner, there were bugs everywhere. There was no one at the desk and we waited 45 mins to check in until a sweet lady came and helped us.

I like this property is by the mall and a lot of stores. The staff is awesome and very accommodating. The room size is very spacious and the ability to cook is good.

There was roaches in the kitchen and bathroom, mold in the shower curtain tube, no trash can in the bathroom, sinks were leaking, smoke smell everywhere even though it was a non smoke room. Never again

It was dirty and there where roaches. Beds where not comfortable. And the air conditioner leaked.

This property is nothing like the photos posted on Expedia. Two words, roaches & bed-bugs. Enough said.

This was the most run down place I have ever stayed at. Cockroaches roam the rooms, spiders on the bed, carpets reeking with dirt, stink and stench all around, sheets with hair of the prior guest, Marijuana smell all over, impossible place for families to stay and worse than prison for individuals to stay. This is a public health hazard and the health and safety department should inspect this place. I will never stay in any ESAs anymore. Great front desk staff though.

The photos online are of a completely different hotel. The lobby smelled like weed and cigarettes. It was dirty. The room was old, run down, smelled like urine, the open up sofa bed is twin, not double and no way two could sleep on it. Breakfast was just muffins. Nothing else. They said they were out of everything even though I went at 7 am! The room across from us had a family living in there with two dogs & very loud. No blankets! Just sheets! We ended up only staying one night because we had no choice, then got a different hotel down the street. I don’t know how this place even had 6 star rating! We had chosen it because I needed the kitchen. Never again! It did not match the description at all.