Holiday Inn Lethbridge by IHG

the food

This pool area is unreal,best family friendly pool we have ever stayed at. Such a fun water park feel for anyone traveling with kids. And when our toddler was ill staff were so very understanding and helpful. The rooms for the price are absolutely huge, great for the whole family

Everything definitely has the budget feel -nice rives, no breakfast, minimal linens etc. The cleanliness was not there - an oldartifical nail was in our bathroom, lots of stains on our rooms carpet and when we moved one cough slightly aside to set up our baby pack and play the floor under looked liked it had not been cleaned since I was a baby myself. Usually this would score lower for me, but the pool experience and the really sweet staff saved the rating

Good service, clean rooms, good food

Multiple hockey teams staying at the hotel, kids are running up and down the hallways all weekend banging on Doors, the stairwell was a play area… one elevator was broken on and off the whole time from kids constantly up and down so we had to use the stairs up to the fourth floor the whole weekend along with elderly people. Hot tub was filthy clumps of hair and dirt floating in it. Hotel staff did nothing about any of these concerns.

Rooms were clean but a little run down (beds could be replaced, faucets, TV, etc). Pool was the highlight as I have never seen a hotel have 2 waterslides (one having tubes allowed on it which they provide), wave pool, hot tub, and a kids play area. Location is good and close to a lot of restaurants, shopping, etc.

Had a fun time playing in the pools! Highly recommend for a getaway with kids!

Clean, friendly staff, great water park for little kids

Joanne was the best receptionist ever ❤️❤️❤️ we had a situation where, for soke reason our room handle wouldn't open from the inside. She was quick to come open the door for us, gave us a new room, and some breakfast vouchers. Was so sweet about the whole situation 10/10 would return.

I always have a good experience I am a gold member and this is one of my favorite places to stay. Mostly because Kaitlyn Heinedger is so great with check in and check out. She makes you feel welcome. She remembers you.

Great experience. Precious is amazing as always, and I feel so comfortable! The goody bag for being a platinum elite member makes me feel really appreciated! Love ihg!