Quality Inn & Suites 5585 Ambler Drive Mississauga Ontario

La gentillesse des gens

Service en anglais uniquement et impossible d’obtenir un stationnement pour la durée de mon voyage. Pourtant, ils offrent le service de navette vers l’aéroport.

Price point

Floors were disappointingly dirty

NOTHING

get my money back

The first room I was given (116) had no TV service and the toilet was running on. After addressing this with the front desk, a gentleman came to fix it. He said he couldn't fix it and I would just have to deal with it. I went back to the front desk and they moved me to another room (118). The 2nd room also had no TV service and the toilet was running on. I went back to front desk and they sent another gentleman to come to fix it. He said he couldn't but would send someone that could replace the part. The gentleman came and the toilet running stopped but the toilet was leaking on the floor. He said he couldn't fix the leaking and to keep adding towels. I went to get into bed and checked under sheets. There was a large pee stain on the mattress pad (picture taken) that had not been washed. After being very disgusted, I switched to the other bed as it was now late and I had a middle of the night flight. I was told by the front desk there would be a discount applied when I checked out upon return trip. Upon return, we called the shuttle from the airport and were told first that we had to be at the specific pick-up site before we could request the pick up. So, we had to call back when we were there (3 minutes later). We called again and were told the shuttle would be there in 15 minutes. After 20 minutes we called again. We were told it would be 3 more minutes. We called again after 10 minutes. They told us there was a major accident on the highway - so sorry. We checked the maps and there were no accidents. We continued calling and kept getting different excuses. It took 1 1/2 hours for the shuttle to arrive. We stood outside in the middle of the night (3 a.m.) in the freezing cold waiting for this shuttle with a driver who lied to us multiple times. Upon arrival at the hotel, we went inside to check out. I had to ask for the receipt as none was provided. There was no discount on the invoice. I questioned the clerk about the invoice and he said he had to go to another computer. I was then given a different invoice with the same total. I called Choice Hotels to lodge a complaint. They said the hotels are individually owned (a franchise) so they could do nothing. They offered points so I could have a free night stay at this hotel again. I explained I would never stay there again. I tried to escalate the issue and they refused.

Freshly made waffles was a good item to have.

Not much attention to details, the property could use an upgrade

Reasonable breakfast and friendly staff and prompt airport shuttle service

Room temperature either too warm or too cold, broken thermostat?