Swissotel Lima

Excelente gimnasio

Desayuno regular

Excelente surtido y opciones gastronómicas en el restaurante. pero lo mejor fue la amabilidad y calidez de las personas que nos atendieron en el restaurante. En serio, fue excepcional, todas.

Mi gusto por el café es particular, pero sería una buena opción contar con otras alternativas de matices de café. Esto es más a nivel personal.

Excellent location, great comfort.

All good

PISCINA

QUE COBREN ADICIONAL POR PARQUEO

While this hotel has a stunning exterior and lovely architecture, the experience inside was a major disappointment. The rooms are extremely outdated, and our bathroom had a persistent mildew smell — as if it had been mopped with a sour mop. The staff were unfriendly and, at times, downright snobby. No one greeted us when we drove up, and the front desk was neither welcoming nor helpful. When I noticed there was no tea or creamer at the in-room coffee station and asked for some, the clerk refused to assist and told me to order from room service. At checkout, no one asked how my stay was — it was clear she simply didn’t care. Staff frequently corrected guests in an abrupt manner. For example, when I tried to take a photo of the pool and pushed open the patio door, I was immediately yelled at to walk through the building instead — even though I was fully dressed, not in a swimsuit. All in all, beautiful structure, but the lack of warmth and hospitality makes this hotel feel unwelcoming from start to finish. I would not recommend staying here.

Was terrible

The hotel was absolutely terrible. The hospitality and customer service were extremely disappointing, and the staff clearly did not know how to properly treat guests. We were almost escorted by security to our room because the hotel failed to inform us that everyone staying in the room needed to be registered. They already knew the reservation was for two people, yet only realized days later and tried to blame the guests for their own mistake. On top of that, the staff — including the supervisor, who never even introduced herself — had a very arrogant attitude and tried to shift responsibility onto us instead of handling the situation professionally. During check-out, the receptionist even told a coworker right in front of us, “they are the problem guests.” What kind of 5-star service is that? I would never recommend this hotel to anyone. Please consider staying somewhere else because this place leaves a lot to be desired. To make matters worse, the breakfast area was repeatedly reserved for private events, and hotel guests were sent to the restaurant area instead with limited time to eat breakfast — despite the fact that paying guests should have priority over events that lasted for days. Overall, a terrible experience from beginning to end.

Lobby hermoso , ubicación fantástica , gym de lujo y piscina fantástica

Las sillas del desayuno parecen de patio de comidas , no guardan relación con la belleza del hotel

La piscina y el gym son hermosos

Sillas del desayuno parecen de patio de comidas