Renaissance Shenzhen Luohu Hotel

The lobby lounge for afternoon tea service; very spacious guest room

The toilet bowl was blocked a few times

This hotel is almost at the brink where I would rate it as poor but then there are still a few good points. I arrived round about 2 pm since I received a message on the Bonvoy app that I have been upgraded and the room is ready for my stay. When I reached the front desk, I was attended by a female associate which told me that I was upgraded but my room was not ready. I then asked if that is a suite since I assume it takes longer to clean up but was told no. I then noticed that there was a leaflet stating that the laundry service is not available for the next day and I asked the same lady what could be done , she left me hanging there without an answer. I asked further again about my room and was told it was not ready. I then told her that I will then proceed to the executive lounge to check in, and without trying to doubt her , I then realized she is a trainee. She did not offer me directions to the lounge except to say it is on the 2nd floor. I went up to the lounge and was greeted with an empty desk that I sat for a few minutes before someone came. Likewise she said that my room is not ready and then I asked since i have to wait , will I be offered a suite ? Credits to the lady as she eventually found a suite but I waited for more than 1 hour to get my room. In between , I asked another staff at the lounge about the laundry service since it is not available the next day , she corrected me to say it is available but I have to pay. I then refer her to the leaflet which she then realized she did not read her notes. Anyway I asked if she can assist and she said I can find launder service from external party outside the hotel….well “thanks” for the service. On the day of checking out, I was walking back from breakfast to the elevator and came across one staff in suit clearly with the R logo and surprisingly no smile on his face or a simple greeting which I felt was rather unfriendly. On the room side , despite the suite , it shows its age especially at the shower area whereby mold can be found on the windows pane, a big turn off. I can also smell some lingering foul smell on both nights though not unbearable. Overall the stay is just plain ok but the service level Made it less bearable.

Loved that the breakfast was on the 50 floor on the weekends. Suites were nice and big.

Some rooms might need a little upgrade.

I have book this hotel on booking.com for my all family members in total 5 adults ( including breakfast) but I behalf to my family (5 members) booked this hotel under my name for 2 rooms,, when we check in the receptionist then the receptionist said to me that “ only the name (1 person) who is behalf booked just can have the breakfast only and the other should be pay if they want to have the breakfast ?? It’s very unreasonable and dishonest,,

The room is average clean ,,never back this hotel again