Prescott Resort

I represent a national organization and I was lucky enough to be able to get our national board meeting here in my backyard. We had most of our members stay in the hotel and we rented the large meeting rooms with breakfast/lunch provided daily. Dinner was provided our last night. I will say...the views are spectacular, the ground are wonderful. The review is a mixed bag due to the different groups which supported us. Registering: 2 Stars. I had several complaints about the rudeness on the phone. Several of our members chose NOT to stay there and went down the road to another hotel. Meeting Room and meeting room support staff: 5 HUGE STARS. That team was outstanding. We do this every year in a different location, and they were the best we have seen. Our setup for of last dinner and charity auction was great. Overall Food: 2.5 Stars. It was "ok", but we were charged higher prices than all the better restaurant in Prescott, it was just not that good. Plus when asked by our host to start our meeting early so they could get our auction room setup, she arranged for the breakfast to start early. Breakfast was not ready. Several of our members asked the staff about opening early, only to be rebuffed and told it would open on normal schedule. When I spoke with our Support person for the meeting room HE TOOK THE INITIATIVE and got breakfast open in 10 mins (SHINING LIGHT) Rooms: 1 Star. Besides my own bad/dirty/with pieces of the furniture falling off room. Many reported the same experiences and disappointment. Again, although we received a discount on the rooms ($189), this place is supposed to be high-end and we were supposed have some of the upgraded rooms. Elevator: BE CAREFUL. One member put her arm out to keep the door open for another member and the elevator shut on her arm and stayed shut for a few seconds. Bruising and temporarily lost use of her fingers. When reported to front desk, no action was taken. I escalated to our host after 2 days, who did setup some time for her to speak with the manager. From her report, he was less than helpful and dismissive and refused to show her last elevator inspection report. Bar: 2 were 5 Stars, 1 was a ZERO. Great location, great views, great choices. 2 of 3 bartenders where absolutely spectacular and my members tipped them very well. We had an agreement (they close early) to have them stay open until 10pm. I had to listen to a conversation between the great bartender and another bartender about keeping it open. The later stated: "I am not keeping it open, I have more important things to do" Our favorite bartender was great, kept it open for us and received a few hundred dollars in tips for about 10 drinks.

The service was great, the room… ehh not so much. I got “upgraded” to a King Suite and it was not the clean suite I had envisioned. I had my wife and 7month old with me and I was playing music that weekend in downtown. And needless to say all of us were let down. The pool was open but the water and pool were slightly slimy, a little dirty looking and pool tiles were missing in a few places. The room itself had dirty and ripped curtains, extension cords everywhere (not ideal for a newly crawling baby) lights out, doors off the hinges and ripped and disturbed carpet. I explained all this to the front desk and they simply said sorry I’ll let maintenance know. Not a discount or offer for refund, nothing. So we won’t be staying here again, even though most of the staff was great.

We had a great stay while visiting family

The bar staff was attentive the place was booked out.better off going to buckys bar if you want a drink

Run down

Nice and quiet

Property is nice and the convenience to play in the casino onsite was an added bonus.

I was honestly shocked! I was a little embarrassed to stay at a casino with kiddos. Especially in a family town like Prescott. It was great! We have stayed in a lot of other local area hotels but never here. This one is definitely now “in rotation!”

This hotel was the biggest disappointment. Dirty and dingy...Our shower had mold in it. The shower head only allowed a trickle of water to come out. I called the front desk to ask for a manager call back to have these issues addressed and never had anyone call back. When we returned to the hotel in the afternoon, nothing was fixed and there were extremely loud construction sounds above us. Come to find out they were renovating the floor above us. Long story short, we ended up moving to a new hotel. The manager did give us a credit for the issues but we will not ever stay there again.

I always stay here while in town. Consistantly comfortable.