Prescott Resort

Everything

The front desk staff was excellent and very friendly. However, the room was really dirty and several lamps and the mini fridge were not working which was frustrating. But, again, the front desk staff was amazing

Rooms are about ready for a refresh. 50% of the lighting in our room did not work, but the food is fantastic!!!!! Staff is excellent!!!

Let’s see… where do I begin… for $250/night, we expect this place to be at least someone modern. Didn’t need to be overly fancy, but clean, with nice rooms and accommodations. Boy were we disappointed. When we checked in, we were given room 231. When we got to the door, none of the keys worked. After trying for 2 minutes, a staff member finally walked by and said that we had to insert and remove the key 5-6 times very quickly and then it would work. Perhaps they should add that to the house rules or even print “Insert 5-6 times rapidly” on the key cards. After several attempts, one of our 2 keys let us in. The smell of must and ashtray is the first thing that hits you. My kid even asked “what that smell is”. The carpet was tattered and torn with stains on it. The TV on the wall was a plasma screen from circa 2002. While the linens on the bed looked ok initially, we realized that the pillows were half the size of standard pillows and felt like they were stuffed with old cotton balls. The bed… yeah… let’s talk about the bed. The mattress was easily 15-20 years old. The pillow top was so worn down that all you felt was the springs. The decor in the room was also 15-20 years old. The refrigerator did not work, and the paint on the ceiling in the bathroom was peeling off. We called down to the front desk to see if we could get another room. Lucky for us… they said they had room 517 and it was newly remodelled. Hallelujah! Let’s do this. We ran down to the lobby to grab keys to our new room. We put the key in the lock and to our amazement, it opened with one swipe. Things are looking up… or so we thought. As the door opened, we found ourselves staring at the exact same room setup as the previous room. Old carpet, old decor, old smell (at least no cigarette smell), old tv, old mattress with springs… “Are they gaslighting us?” my wife asked. Sure seemed like it. While there was no paint peeling, the black mold in the shower area was pretty scary. See pics for more detail. Now let’s talk about the staff in the lobby bar area... We walk into the restaurant around 830p and the bartender tells us the kitchen will be closed in 15 minutes. We placed our order with her because we have hungry kids who just spent 2 hours in a car ride, as we did too. Within 5 minutes, the bartender tells us the kitchen rejected our order and we would not be getting any food. So now we have to jump in the car and go get food for us, another family and 4 hungry kids. We get back from picking up some burgers, and sit down at the table in the lobby bar to eat. Then one of the biznitchy bartenders comes over and tells us we can’t eat food at the tables, to which we immediately called out the fact that they would not sell us food, our kids are starving and…. “You know what… I’m done talking to you… go get the hotel manager.” Thankfully, the hotel manager comes over and tells us that we’re fine to eat our food at the tables. All is well. Or so we thought. The bartenders proceed to start closing out the tabs of everyone in our group citing “the incident with the food”, then start slinging at everyone. Hope you feel good about yourselves ladies, because no tips for you. I feel myself fuming inside just reliving this scenario in my head. Nonetheless… These b-tenders need to look up the word hospitality and apply it to their jobs. If you’re looking for a place to stay in Prescott… this is THE LAST place you should consider. Between the rude, vindictive staff to the disgusting rooms and the high prices, you’ll have a better experience at any of the other hotels in the area. The only saving grace was Valo Coffee in the hotel lobby. Some of the best tasting coffee I’ve had (and I drink a lot of coffee) and a super friendly staff that knows what they’re doing. Thank you Valo… appreciate you.

I have to start by saying the staff was very accommodating and the room appeared to have been recently remodeled. The views from the fifth floor were lovely. I am disappointed that they still have their Covid practices/policies in place. They will not clean your room unless you are there for a four night stay. This resulted in having to call in every time we needed a towel or sheets. We found it difficult to keep the floor and bathroom clean. I suppose they could’ve provided us a broom and cleaning products but I really don’t want to do that while on vacation. I’m not sure that I would stay at the resort again unless they provided regular housekeeping.

Clean & Quiet!

Water stains on ceiling in both bedroom and entry room. Wallpaper in bathroom peeling off. Toilet handle super stuck. Worn out, wrinkled carpeting. No microwave. No chairs on outside patio, and overhead was peeling paint. Hot tub had missing tile. Ordered food one night at bar, before 9:00, and after taking our order, waitstaff returned and said kitchen was closed. We then watched people being served, sitting at nearby tables. Hotel has good bones and location, but clearly in disrepair. Have pics, in case management would like proof.

Work down “resort” in desperate need of renovation. Did not live up to expectations. Old carpets, holes in walls, 20 year old tv, missing tiles in pool area. If this is the best Prescott has to offer don’t bother.

Always a great stay here at the Prescott Resort and Convention Center. Beautiful property, spacious rooms, great bar, and menu and Saturday night live band.

Cleanliness. I appreciated that the gambling machines were wiped down