Holiday Inn Express Sedona by IHG

Location was nice

As soon as we enter the room, the air smelled stagnant, immediately I started having respiratory distress, so you can only open the window like two or 3 inches, the room air freshened up after a few hours, of course, it’s spring break the place was extremely crowded, OK I get that, but we woke up at 5 AM in the morning to smoke billowing in through the window from somebody having some sort of campfire or something, not only the first night, but the second night as well, so I shut the window because I guess there’s no such thing as fresh air at this place because of people lighting fires or whatever the hell it was, I am extremely angry and disappointed when I went to the front receptionist,she acted like I didn’t know what the hell I was talking about when both me my daughter and my girlfriend smelled the smoke and woke us all up, this place is not cheap, it was not worth the money I paid, and the MOD at the front desk was 100% not willing to compensate for such a horrible stay. For many years, I have always given good reviews because all the places I have stayed at were wonderful, except for this place and the smoke coming in through the window and not being able to get fresh air in order to get rid of the stagnant air that smelled horrible. I will never stay in this place again. Not worth it.

Check-in representative was very respectful and helpful. She experienced a rush and handle it well with easy and beautiful customer service skills. I wish I could have remembered her name- she does deserve recognition!

I was not a fan of room location as it was near the staff closet and the outdoor pool.

It met my needs

None

Intente cancelar por un problema del HOTEL y no quisieron tardaron mucho en responder muy mal atendido pésimo, no se si fue culpa de booking o de holliday inn

Desayuno muy rico, la ubicación es perfecta para los amantes de hike en belll rock y otros mucho más 🤠👍