Graduate by Hilton Berkeley

The room was nice. Very close to event. Staff very friendly

More coffee and creamer in room

Walking distance to Berkeley. Many interesting restaurant options in the neighborhood.

Had an unpleasant incident with the receptionist, and I made a complaint. The duty manager Eric and the property management were quick to respond and rectified the situation immediately in an apologetic and professional manner, which I greatly appreciated. Understand that there are always isolated incidents but the way the management handled it was hugely impressive and lived up to the Hilton Group of Hotels reputation!

位置很好,

床太小

Location close to Berkeley

The receptionist Yana threatened not to check me in as I indicated that I will not write a good review! Absurd that a good review now becomes a prerequisite for check in?!?! Especially for a hotel under Hilton group!!!! The staff needs to be better trained!!!!

It’s a great location and the room was quite comfortable. They also gave me a crib for my infant which was great. The restaurant is convenient, but the breakfast isn’t great.

The staff at the reception can be a little unpleasant especially when you ask for help. And even though I was told my invoice will be sent by email to me I still haven’t received it and it has been over a week. I don’t think it’s a good use of anyone’s time to have to make a phone call to get this done. And I am still waiting to resolve an issue I had with one of my transactions at the restaurant. They are pretty slow at following up or doing anything that requires a little extra effort.

Eric at the front desk was very helpful. He fulfilled our requests timely and professionally.