Best Western Brentwood Inn

Took a bit to check in. Middle of the night there was a very loud drunk couple in the hallway. Thin walls.

The overall trip was ok! The room setup was different. The continental breakfast was fair but when I spoke to the front desk staff about my concerns she stated “We don’t have to provide the food. It is a courtesy!” The room setup was strange. Never saw a room where the refrigerator and microwave stand was next to the door. The towels provided were hard and rough. Very uncomfortable to touch.

Property is in desperate need of maintenance and upgrades, the bathtub was rusted, the towels are old and shredded. Will not stay here again

This is a hard-to-believe story. I PRE-PAID for a two night stay, Fri-Sun, 3/22-3/25/2024. We knew we’d be a late arrival so my girlfriend called to advise the hotel of our plans. She spoke with manager Kamesh (sp?) and were assured that it would not be an issue. So when I arrived Saturday afternoon to check-in, I was told that I was considered a NO-SHOW, the room was no longer available and they had No Vacancies. Also told I was charged for the first night but that they would refund the cost of the second night. Shocked (and a little pissed) I got on the phone with Manager Kamesh to “remind” him of the call we had with him and all he could say was that he didn’t “remember” any such conversation. Now we’ve all messed-up from time to time but it just really got my goat that this “Manager” wasn’t man enough to admit his mistake. Plus I had to walk to the hotel down the road as I was fortunate that they had an available room for us. And of course, no offer from the hotel to get an Uber for us.

TV did not work; Dish not responsive upon using room at 10p

The smell of bleach was overpowering & the. heat/ac didn't work.

Also enjoy staying here. The rooms are always clean. Breakfast is always well stocked even on the weekends. It’s in a good location just wish there was some dinner options within walking distance. Internet works well.

Cozy hotel off the main road close to downtown restaurants and shopping. Was out having fun at the bars and got lucky. Quick UBER ride here and had a great night. Beds are comfortable and the staff was professional and made the check-in was easy. Would definitely stay here again.

Rooms are small and had mold in the window seals. Kids got sick from it.

The hotel had broken shower curtain, no hot water, burn marks on the furniture. The rooms are very small. The only part of the breakfast that was good was the yogurt and Waffles. The room prices should be equivalent to a Motel 6