Candlewood Suites San Diego by IHG

The one staff I interacted with was very kind and helpful .

I reserved a suit with a roll in shower because my father is handicapped. He doesn't travel because it is very difficult. We only made the trip because his brother died. I say this to express how important the shower was. When we arrived the girl at the front desk, Diana, let me know they had moved the room. The new room was not handicap accessible. She then tried to move us to another accessible room but was unable to because it only had one bed. She then offered to find a shower seat. Diana was very helpful. Unfortunately, the shower seat was unstable and when I tested it it fell into the tub. If I had put my dad on the seat it would have required a 911 call to get him out of the tub. My mother and I ended up having him sit on the toilet and using a pot and wash cloth to clean him as well as we could. When I tried to call the front desk to get more towels due to the floor being wet no one answered. Later I went downstairs and there was no one at the front desk. The last thing, is that we dropped something this morning and in looking for it we found a pacifier under the couch. Definitely had not been cleaned as we have no children with us. Overall, I was very disappointed. The only reason I chose this hotel was for the suite with the roll in shower. Also, when we checked in Diana mentioned that they like to book longer stays and that sometimes third party sites book rooms that are not available. I booked the room on 2/26 for a 3/22 arrival. That was almost a month where they could have let me know if there had already been someone else booked in the room when I booked it and I would have tried to find somewhere else that would meet our needs.

Staff is very kind nice location very peaceful really good hotel everyone should experience once such a nyc big and specious rooms love it…front desk person , manager and all staff really good thank you so much

The rooms were very large, it was like living in a 1 bedroom apartment. Everything was very clean. The kitchen had a full sized fridge/freezer, cooktop, microwave. The bed was comfortable. Very quiet, slept well. The employees were friendly, the free purified water in the lobby was great. The location was excellent, 15-20 minutes to everything we needed to do. Only a 10 min drive to everything Hillcrest has to offer including a Whole Foods.

The water alternated between hot and cold in the shower so you had to constantly adjust it while bathing. It is a non smoking hotel but they have a smoking area right in front of the hotel. The smoke goes into the lobby and each time you enter the hotel you smell it. yuck.

Great hotel, very clean and comfortable. Would recommend.

Apesar de ser hotel não fumante os hóspedes fumam no corredor

I didn’t like it. It’s old & outdated. It looks like a motel. You enter the rooms from outside & there was no view just trees & trash.

It’s outdated & looks like a motel.