Spark by Hilton Macon North

The front desk employee was rude and our room was locked from the inside therefore we could not get in and there were no other rooms with 2 queen beds available.

I left my make up bag in my room,it had some earrings in the bag,when I called to find out if the housekeeper turn it in,I was told no bag was found ! I guess it walked off!!!!

The room was not clean , smelled of mildew and terrible location. It is right next to the train tracks and at least three or four times you hear the blast of the train horn.

I wanted to pick a safe/quiet hotel outside of Atlanta and this property fit the bill.

Check in was a bit slow as the lady didn’t know how to charge me for incidentals….Either with PayPal or a credit card. Fortunately, another guy was there to help her. She was friendly though. Later on in my room I saw I only had one regular coffee packet for in the morning, yet had 3 decaf. I wanted one more regular coffee packet. I called downstairs and the guy who answered didn’t say anything or maybe a delayed “hello”. Not too professional. A “front desk” would have been better than just “hello”. He did not have any regular coffee packets and didn’t know where to find any. He did not sound, at first, like he was interested in helping me at all. It would be a very good thing if your front desk people have coffee packets, regular and decaf available all the time ….guests like to make coffee in their room!!

Room cleanliness was ok — garage had not been emptied; shower leaked ; kids in hallway until very late and a Train very near by — difficult to sleep

The staff was delightful and very helpful!

The room appeared fine AT FIRST, but upon closer inspection, i found a long, coarse black hair in one of the beds and the same bed looked as though it has been slept in, under the comforter. There were black pubic hairs all in the shower floor, and the room i reserved was supposed to have 2 queen beds and a couch, but the room we received only had 2 queen beds and a small chair in the corner. This would've been fine, had we not had 5 people, so 3 of us had to share ONE queen bed. I complained to the front desk about the hairs and the bed situation and, in regards to the beds, they told me it wasn't their fault, that it was Expedia's fault. As for the level of cleanliness, I was told the manager would contact me.

Room

Was not clean nor inviting to stay at