SureStay by Best Western Grayson

Location was great and the place smelled and looked really clean.

Beds were uncomfortable but manageable

our bed had ants all over it the first night and we were just given sheets and had to change it all ourselves.

Convenience.

There was mold on the handle of the shower and a foot print on the wall in the room. Every time I sat down on the toilet it would move like it wasn’t secure.

We’ve stayed here for 20 plus years because it’s always a good experience. The staff are always friendly. The new updates look great. The breakfasts are very nice. Better than most places we’ve stayed at.

Nice staff. The rooms were nice and clean.

Ice maker was broken. I thought it was just out of ice due to heat and lots of families there. I later found that it’s been broken a while. They need longer shower curtains. They don’t come down to the edge of the tub even, so the shower sprays out and water pools outside the tub on the floor. The staff is aware of the issue, but that could be a slipping hazard.

We had two rooms 122 and 123. Room 121 smelt horrible. Michael Ann was great and understanding when I asked if we could switch rooms. She said if it smelt to that if I let her know she would make sure she got me a good room. The room didn't smell good but smelt better than the other. During breakfast we went down between 730-8 and there was no eggs. We sat down and waited for about 15 minutes but none was never brought out. We purchased with Continental breakfast to save money on food so it was disappointing. The older kids was able to eat about 930 so that helped for sure. This property definitely needs to work on cleanliness.

Great staff. Polite and welcoming. Room clean

Sign by check in says no pets allowed. A family came walking in from outside in their swimwear with 2 dogs. Went straight to their room. The chair in our room was stained black over most of chair. Our friends toilet bowel had not been cleaned after someone had a bowel movement. Out of eggs , over cooked sausage. The biscuits and milk gravy were good. Won’t stay at sure stay again

Very nice hotel. Clean and friendly

Price