AmericInn by Wyndham Coon Rapids

Always a great place to stay! The pool is a HUGE PLUS for entertaining the grandkids!

Very clean

Room was great, staff was very accommodating.

Breakfast was okay, but could use a better variety

Well our room got messed uo and the staff was rude and not helpful at all

I had a pleasant 2 night stay at this hotel. Check in was great. A friendly staff person helped me check in a little early. The room was as expected, large enough and clean. The bed was very comfortable which is really nice because I usually can't sleep in hotels because of uncomfortable beds. It was nice and quiet. No outside noises at all. The breakfast each morning was nice too.The only negative is there's a strong smell of the cleaner used throughout the hotel, and very strong in the room each time I returned from being out. Overall, great experience.

they said yes. I get a call the day of booking stating I need to provide a different card number to pay for the rooms. I provided the card information and asked if it will be charged upon arrival to the hotel. I was advised yes. I get a notification that my card that I booked the room for the reservation was charged for one of the rooms and the card I gave over the phone was charged for the other room. When I was told nothing would be charged until I checked in. I get to the hotel and they ask me to insert my card to pay for the rooms. I advised them that they already charged my cards for the rooms and showed them and emailed them screenshots of the charges in my bank accounts. The person at the front desk said I still needed to pay for the rooms as the transactions declined. I told them it didn’t decline as I had enough funds in both accounts and even called both my banks and both banks confirmed the transactions went through. I asked why my cards were charged in the first place as they weren’t supposed to be charged until I checked in and the person at the front desk didn’t have answer. He kept t

Our room did not have good lighting. Everything else was good.

The building isn't falling apart but could use some maintenance. The first room had a musty smell and a non-working TV, they moved us to another room. But new room hadn't been vacuumed and the sheets had cigarette burns. It served it’s purpose for sleeping, but fell short of expectations given its ratings.

The pool, the location where great if you’re staying in coon Rapids. Nice community close to shopping malls and grocery stores.

I didn’t know the smell in there. It’s not musky, but other than that, it was clean

I booked two hotel rooms at AmericInn in coon rapids for my daughter’s birthday. There was 5 of us a the plan was to have 1 room for the kids and other for the adult as the rooms are for 4 people per room. I booked through Expedia and used a card to hold the reservations. I called the hotel to ask if I can use a different card to pay for the rooms when I get there to check in and they said yes. I get a call the day of booking stating I need to provide a different card number to pay for the rooms. I provided the card information and asked if it will be charged upon arrival to the hotel. I was advised yes. I get a notification that my card that I booked the room for the reservation was charged for one of the rooms and the card I gave over the phone was charged for the other room. When I was told nothing would be charged until I checked in. I get to the hotel and they ask me to insert my card to pay for the rooms. I advised them that they already charged my cards for the rooms and showed them and emailed them screenshots of the charges in my bank accounts. The person at the front desk said I still needed to pay for the rooms as the transactions declined. I told them it didn’t decline as I had enough funds in both accounts and even called both my banks and both banks confirmed the transactions went through. I asked why my cards were charged in the first place as they weren’t supposed to be charged until I checked in and the person at the front desk didn’t have answer. He kept telling me in declined and would not give me the rooms that I paid for already. He was very short and rude. He said the manager said couldn’t give me the rooms until I paid for them even though they were already paid for and when I asked for the managers number just gave me the hotel card for the front desk and told me to call back on Monday when the manager was in. This didn’t help with my current situation and he advise I either pay for the rooms or leave. It wasn’t until my fiancée called up there and talked to the person at the front desk that the guy gave a key to one room and said figure it tomorrow when we checked out. I asked for the key for the 2nd room and was told I get one room only. We had to fit 5 people into an 4 person room. It was the worst sleeping situation. The next morning there is a new person at the front desk and went to check out I explained the situation from yesterday and she said not sure what happened but both transactions went through and the rooms were paid for already. She gave me the receipts and the 2nd room I paid for I guess they gave to someone else and they already checked out. I told her I only got one room and wanted a refund for the 2nd room and she advised that I call back on Monday to talk to the manager to get a refund. I called up on Monday and told the manager what had happened and not once did he apologize for the situation his hotel caused by charging cards they shouldn’t have until I checked in and the rudeness of the person at the front desk or the refusal to give me the rooms I paid for. I asked for the refund and he said he would request it. I never received a refund still. I won’t receive the refund either now since I had to close down the card due to fraud. My teenage daughter saved up for 2 and half months to pay for the hotel rooms for her birthday and she lost out on the $200 for the 2nd room her birthday day was ruined and this was the worst experience I’ve ever had with a hotel. I I will never stay at any AmericInn ever again especially the one in Coon Rapids MN. I wanted to let others know of the bad experience so can be aware of how awful this hotel is.