SureStay Plus Hotel by Best Western Tarboro

The room seemed clean and in order. Person who checked me in was nice. Property facilities have some wear and tear. But it was fine for what I needed.

Room was clean and comfortable. Location was close and convenient for shopping and other needs.

The first room had a few dead bugs, small wood chips, and leaves under the sheets on the mattress. The second room had a cleaner bed but had a good bit of debris on the air unit and something brown smeared on the wall next to the door when you came in.

We got 2 rooms and both of them had dried vomit all over the walls and other parts of the room. Bug guts smashed on the wall, floors that look like they've never been cleaned, the smell of mildew throughout the hotel. There are also poop smeared on the headboard. We immediately left. On the way out there was fresh puke in front of the elevators! Why is everyone throwing up in this hotel??!! When we asked the front desk for a refund, they told us no because we went through a 3rd party app (hotels.com). I have yet to hear anything back from hotels.com about our refund. I would recommend driving 30 minutes to Greenville for a nicer hotel, there arent any im Tarboro that are fit to house people.

Close to food and shopping

Everyone was helpful and the place is clean

Customer service

This was the nastiest hotel room I’ve ever seen. There was dirt and hair in the shower. The sheets had dirt on them where you could wipe it off if you touched it. There was hair on the floor. The room smelled of mildew. I immediately asked for a refund and left. I would never return to this filthy property

My husband and i only stayed one night .it was our family reunion we arrived later then we wanted to. checked in with no problem staff was friendly. We got to the room and it smelled like mildew i thought maybe the air conditioner was not on long enough but we had to run out to get to the reunion. When it was over with was late i called to ask for 2 more rooms to help out other family members and they accommodated my family last minute it was late.when we got to our room ot still smelled like mildew. And there was a dampness on the room i did some cleaning and spraying and it seemed a little better but in the middle of the of the night a slug was on the wall i woke my husband he killed it and checked out at 6am. I told the man at the desk and said he was going to check it.but he didnt say anything to me. My family said their stay was ok.so maybe it was just that room but i hate it.it is close to our family and its in a good location to everything. The breakfast was good but i like to sleep more then i like to eat.

2nd time staying here. Would recommend to others.