Comfort Inn

Everything in the room, furniture, sheets, rug, and toilet was either old and/or defective or both, plus some dirty. Terrible experience. Never again will use this franchise.

First I paid for a king suite and upon arrival was told they only had a double bed suite. Even though I booked this hotel almost 2 weeks in advance. Then we get to ohr room to find nail clippings on the floorand our jacuzzi didn't work. I called the front desk and was told they had no other room with a jacuzzi available. I said what is gonna be done and the guy said I dont know my maintenance man is off. I complained until they gave me a full refund. Then in the morning breakfast was less than par. Was suppose to start at 530 am and the staff said well we dont start it until 7....food wasnt great as well. I wont be staying here and the only good thong that happened was I booked though thos app and the customer service agent was very helpful and got me a full refund.

There was no curtains in my room. I only stayed one night and they were supposed to refund me for my other night. I still have not gotten that refund

Hairs on bedding, dust everywhere, curtains hanging down, towel rack in bathroom broken. Attendant had to open door every time we wanted to enter the room.

Horrible

There is no indoor pool or hot tub in this facility. It has been down for two years, but the website has beautiful pictures of their indoor pool and Jacuzzi tub. The hallway smelled very badly and the rooms were filthy.

When we got to our room it smelled like smoke, so we went back to checkin and got a new room. When we got to our new room we found food in the refrigerator and threw it out. Then we discovered it was a handicap room. There was used shampoo and rinse contaIners in the tub.

Had a confirmation for Travelocity for the stay, but when we got to the hotel it was completely booked. As far as I can tell I have not been refunded for the payment on the room. The clerk helped us to secure a room at a Best Western near by. Can you please help?

The jacuzzi room was clean and quiet

I had a great stay at this Comfort Inn recently for one night. I had room 205, a king with jetted tub, and previously stayed here about 6 years ago. The hotel is the same, although the pool is closed and the area appears to be in disrepair. Check in staff was very friendly and efficient, I arrived around 10:30pm, and she had my key card ready to go, and I was quickly on the way to the room. I was exhausted after an 8 hour day at Kings Island and a 2.5 hour drive to this hotel after, so that was appreciated! At check out there was no staff at the desk so I just left my card in the drop box. The room itself was spacious, I like the corner desk, and the lighting, but the candle light was broken, and the room is a bit dated. Previous management used to leave a couple of soda cans and waters in the fridge but that has seemingly ended. It was odd that all the soaps/shampoos were mismatched, with only one being the Raio brand product Comfort Inns usually have. There was only one tiny soap bar offered despite room having a jetted tub. The water pressure was great, jetted tub worked excellently and was clean, and I loved relaxing in it at night and again in morning! The shower was a bit confusing to operate though. Breakfast was okay, didn't care for the eggs or sausage, but there were waffles, and some pastry items. The hotel was a great value and I would recommend to others and would definitely staying again if passing through Cambridge!