Comfort Inn & Suites Oklahoma City North - Quail Springs

We booked two rooms for a basketball tournament and had issues since the moment we checked in. When checking in the receptionist checked me into someone else’s reservation.I originally booked two rooms with two queen beds, when we entered our rooms, they had given me 1 room with 2 queen beds and 1 with a king bed. When I went to let them know we got the wrong room, the two employees argued with me even after I showed them my reservation clearly states two rooms with queen beds, they kept insisting I booked a king bed.Come to find out they had checked me in under someone else’s reservation(someone else on our basketball team) who had the same last name as me, keep in mind I presented my ID at time of check in and the other persons first name was completely off from mine. They did end up finally moving me to the correct room. They only had two towels in each room, there were 6 of us total. The first morning we went to ask for more towels they said they were out of towels until housekeepers come in later that day. How do you run out towels??? We went down for breakfast and were locked out of our room for about 2hrs. My daughter was late to her 1st basketball game and was unable to play since her basketball bag was locked in the room.They had to switch us rooms once again. Later that day the keys to our second room stopped working as well and they had to issue me new key cards.

I enjoyed...my room was quiet, clean and straightened up daily. The Front Desk service was polite.

Nice place to stay for the price.

The stay was good. I was at the front to check in for about 10 minutes and nobody was at the desk. There was a sign with a number to call, but the number was not a working number. So I just had to wait until someone came back.

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It was a nice and comfortable stay, will stay again.

Fan in the bathroom inoperable. Non sufficient face clothes and towels. Non available at front desk. Door key had to be reprogrammed 3 times.

Cons: Front desk clerk not welcoming & did not greet us. Stains on the shower curtain and one of the comforters. Not enough towels for more than 1 person. A piece of the bathroom wall was torn off. Awful coffee. Shampoo bottle was empty. Pros: Microwave & mini fridge, plenty of pillows, nice TV

Great hotel