Holiday Inn Express - San Antonio Airport by IHG

The staff was exceptionally courteous, and knowledgeable. Friendly. The breakfast was fantastic. The cleanliness of the rooms, hallways and bathrooms was great!

There really wasn't anything I can think of I did NOT like

環境舒適

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I would not recommend this hotel unless you can confirm that your room is nowhere near (AT LEAST 5 doors away from) their incredibly loud elevators. We were across a hall and two doors down from the elevators - and it sounded like someone was using an electric drill (or a very loud shredding machine) on the ceiling above our room. This noise lasted for a couple seconds only - but repeated every 15 seconds or so. The staff were all very friendly and polite but seemed a bit "off." When we asked what the unusually loud noise was, one of the staff members met us in the hallway outside our room. Even with the elevator "drilling" in the background, she indicated "no guests had complained about the elevator noise." Looking at other TripAdvisor reviews and reviews on IHG's own website, other guests have indeed been complaining about the elevator noise at this property - for years. One guest complained about the loud noise even though he was five doors away from the elevator! I can believe the loud noise would be heard at least that far away. Two things made the experience even more frustrating. I had asked for a quiet room; and at checkin, the friendly and polite staff member at the desk confirmed she was putting us in a quiet room "away from the elevator." And then on checkout the next morning, the friendly and polite staff member said that management had noted we had issues with the elevator noise the previous night and so was arranging some sort of refund/credit (without our having asked for any refund/credit). That promised refund/credit never happened. That's particularly bad service - to inform a guest of a pending refund/credit and then not actually issue it. Again - all service delivered in a friendly and polite tone - but missing some basic service competencies. The property itself is good, excluding the elevator noise. It is conveniently located near the airport. The property was clean and felt safe. Our rooms were decently appointed and everything worked fine. If sleep is important to you, and the noise of drilling above your head would keep you from a good night's rest, I would recommend booking at a different hotel. If staying at this hotel, I would be sure to stay at least five doors away from the elevators and to pack earplugs.

The room was spacious, clean and beautiful. I was impressed with the condition of the room and how modern and clean it was. I also like that the parking area was enclosed. It made me feel more secure.

Towels were very worn.

I like the hot breakfast in the morning it was good and the downstairs was very clean in the lobby and food area.

The room had an odor like it wasn’t properly cleaned before we arrived.

Gracias

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