Days Inn by Wyndham Salem

Nothing - the check-in agent was obnoxious and the room was disgusting - smelled like cigarettes and body odour

The towels were blood stained and looked like other bodily liquids - toxic

Room was clean.

When we first arrived, there was no one at the front desk for at least 10 minutes. When the manager finally arrived, he wasn't very polite to me and my mom; he didn't greet us and didn't apologize for making us wait.

The bed was comfortable. It was clean. The staff was very friendly and nice. Our stay was quiet.

The air conditioner needed to be cleaned. Dirt blew out of it. The vents in the bathroom were dirty. So were the ones in the lobby. We had to go get nasal spray because our sinuses got stopped up. If they cleaned that up it would be great.

I have been requesting a refund for WEEKS! The room was dirty when I arrived, beds were not made, the linens had cigarette holes in them and pee stains and trash was in the room. A group of men were outside the room smoking and I didn’t feel comfortable leaving to switch rooms so I tried calling the lobby but the phones did not work at all. Packed my stuff and went to front desk and they put me and my mom in a room upstairs. The beds were at least made but it still was not clean. At this point, it’s after midnight and we’re exhausted and scared to leave the room again (and the phone was disconnected upstairs too). After the stay, I tried calling for a refund and if I called before 1pm, they would tell me to call after 1pm to talk to the manager. When I called after 1pm, they said the manager leaves at 1pm. Finally, I got someone after 1pm to tell me that the manager was in before 1pm and was lying to me on the phone and just didn’t want to refund my stay. Tried calling Booking.com instead but they said they would credit me with points when I wanted a refund and directed me to call back the hotel. Literally do not know who else to call this expirence has been so horrible that it’s almost funny.