Comfort Inn On the Bay

It was located close to my family. It was clean. The Assistant Manager tried very hard to correct a mistake that just got worse.

A made a reservation days in advance to stay there the 19th, 20th, and leave the 21st. I specifically reserved the ADA compliant room. When I arrived on the 18th, the Assistant Manager said there was a problem in that the people who had the room before me, had actually stayed another night and no one knew they did that. Then they arranged to book that room another night!!!! The 18th. She apologized profusely and said she had upgraded my room. Yes, the room had 2 beds, but nothing in the bathroom that was ADA compliant. No grab bars in the bathtub and none around the toilet. She did bring in 2 temporary fixes, but I said when those people checked out, I wanted my reservation to be upheld. She said ok. Next day around 11, I picked up the key, had to reload my car, then drive around behind the building to where the room was. I had a little time to unpack a few things, then had to leave. I returned around 6pm, took off my shoes and socks and walked to the bathroom. As I got closer to the bathroom, the carpet was damp. I went to the sink and the carpet was soaked and squishy. I called the Front Desk and explained the problem. The Assistant Manager brought me another room key and I moved to yet another non‐ADA compliant room. When I checked out on the 21st, there was a different person on duty. I said I was checking out and he gave me a receipt. I looked it over and I said I believed I should not have to pay for the night I didn't stay in my original room because there were squatters staying there and then they were allowed to keep the room instead of being moved. He called the manager at home.and examined what had happened and what I was requesting. He hung up and said the owner would have to make that decision when he returned and he would contact me. And why the Assistant Manager kept putting a bandaid on the problem, it was a problem of their own. I would say this was not a good stay.

For a most part it was quiet accept that we Had and adjoining door and the neighbor was a little loud talking until late.

The breakfasts was not good, not enough options. Also I requested a end unit and was told she was putting my name in one upstairs and when we arrived we were unable to get the end unit as promised and were in the middle downstairs.

Perfectly perfect

The view was great and I loved that it was on the path and we could walk to restaurants.

I would have like to have the curtains open to see the view but then everyone walking by could look into the room.

Right by the water

Things that don't work. Toilet kept plugging up with just water. Ice machine was broken. Secure WIFI wasn't secure. Continental breakfast was bland, and on week days is over at 9 am. Weekends 10 am. Just maybe people on vacation want to sleep in.

The hotel had ample parking and was within walking distance to restaurants.

The hotel needs an elevator and the room could use a refresh.