Extended Stay America Suites - Chicago - Elgin - West Dundee

Nasty

Nasty

The repair man was friendly and cooperative. He was basically in our room 4 times fixing broken appliances like refrigerator, stove,kitchen ceiling light and replacing broken light bulbs in refrigerator and oven hood light. .

Room appliances are outdated and non functional. Oven door does not seal properly and heats poorly. The refrigerators does not maintain proper temperature which caused food spoilage. The kitchen ceiling light kept flickering and stopped working. The manager had retaliated on us and knowing that I have a handicapped special need child evicted us following my calling the police and firefighters to resolve safety issues regarding fire safety measures. Manager called me and said we had to leave because we caused trouble. If requesting for repairs and safety in your room is troublesome then I would suggest that the property should keed their rooms properly equipped with working appliances, lights,and smoke alarm detector. The smoke alarm detector was triggered when we try to use the oven because smoke started to fill the room all the way to the hallways.- When I reported the problem I was told to remove the smoke detector from the ceiling to stop it from making noise. An employee came and ripped out the smoke detector and told me to put it under the mattress so it will stay quit. I asked for a working smoke detector and I was told they did not have one. I then called the fire department to protect my handicapped special need child who uses oxygen to help her breath. The police and firefighters ordered them to put in a working smoke detector which they did. Miraculously a working smoke detector was found when the police and firefighters were called! So I guess if you are looking for a temporary housing with working appliances and a manager who can keep the propert safe for the guest, this will not be your choice place to stay. Remember: If you require constant repairs and works needed to keep your room in proper working condition, you in their eyes will be called troublesome and then you will be kicked out in the street with your handicapped special need child and have nowhere to go and stay in an emergency situations.

Nothing, it’s very ghetto and everything feels dirty and the parking lot is always packed.

Nothing about this place was good. The entire complex is filled with people who live there full time constantly out smoking cigarettes around the building even though it’s posted everywhere that you’re not allowed to.

Todo bien tranquilo

No hablan español

Solo la ubicación

Muy maltratado

Easy to book

I booked and didn't realize I'd need a deposit. I asked Mgr to reduce fee,deposit since id stayed there prior for many days without issues. They refused. I lost all my $ since I didn't pay $ for the extra protection play.

We had a great stay at the hotel next door.

The woman at check in made a comment about "those people not having etiquette where they're from or something" in regard to an Indian coworker asking her a question while she was checking me in. She then offered me a choice of floors for our room. I chose a ground level room and was told that those rooms were in a building with dogs- not an issue. The entire wing of the hotel containing our room was obviously under construction- there was a spare door sitting in the hallway in front of our room and partially demolished rooms in the same hall. This was not mentioned when I chose our room. Our room's walls were visibly in need of repair, and the appliances were clearly old and not well-cleaned. The floor was wet, the lighting was reminiscent of a horror movie, and we saw a cockroach within 5 minutes of entering the room. We are in the process of trying to get a refund.

Nothing. Very horrible experience

Roaches, furniture in room nasty. Employees were.very rude. Room was nothing like it was suppose to be.