Wyndham Garden Anchorage Airport

It was poorly maintained. The bathroom lock was not working. The bath tub was clogging.

They cancelled booking and have not provided a refund

They cancelled booking and have not provided a refund

We were given a room, and the ceiling fan had a thick layer of dust on the blades. The toilet wasn't clean and the shower curtain was mildewed. We requested another room, which was somewhat better. The breakfast was burnt and not worth eating. To top it off, we were double-charged for the night. I had to return to the property in order to receive a refund for the overcharge.

My wife and I booked a room for May 11th because we had an early morning flight to the village on May 12th to prepare my sister-in-law's funeral. This was already an emotional and stressful time for us, and this hotel made it so much worse. My wife checked into the room earlier in the day with her friends and left her suitcase there before going to pick up her sister's urn. When we returned to the hotel around 2:00 AM, my wife's suitcase was gone. I called everyone who had been in the room to make sure there wasn't a misunderstanding. Every single person confirmed that the suitcase had been left in the exact same spot in our room. My wife went to the front desk, where the receptionist casually told her that sometimes the room doors don't close all the way and that there are a lot of homeless people who walk around the property. He then said there was nothing he could do about it. When we went together to the front desk, no one was there. We rang the bell repeatedly and waited nearly two minutes before the employee finally emerged from a room behind the desk. He again stated there was nothing he could do and suggested we either wait for the manager in the morning or file a police report. We asked if he could check the security cameras. He told us the cameras didn't cover our hallway and that reviewing footage wouldn't help. Because we had a flight to catch i the morning and were dealing with a funeral, we waited for the manager. Our friends had to scramble in the middle of the night to find clothes and necessities for my wife because everything she needed for the trip was in that suitcase. The next morning, the manager asked us to describe the missing suitcase. She then walked into the room behind the front desk and came back out with it. The suitcase had apparently been sitting behind the front desk the entire time. The same room the receptionist came from when we talked to him during the night.

Absolutely nothing It was dirty wornned down , bed sheets dirty and wrinkled

Everyone and everything was horrific Can’t have enough words to express my uncomfortable feeling Moldy curtains in the shower

location

I waited for 1 hour at the airport for the shuttle and called 3 times and every time I was told it was on the way! I finally took a taxi the 2 miles to the hotel and shuttle was in the parking lot! On my way back to the airport I walked and it was quicker!