Quality Suites Lansing West

We love staying here, it is usually our last night to stay after a road trip. Great value. Clean, big rooms, comfortable.

breakfast quality is bad Stale bagels and muffins eggs not eatable .really really bad. It use to be good a few years ago. Also price for the room was up by $200 .

Only thing the room didn't get cool, the ac hardly worked.

It was close to where we were staying. The little snack shop was pretty well stocked.

We have booked there for quite a few years when in town and the breakfast was usually great. This year was so bad. We also had no A/C in our room and I called the desk to have someone to look at it and 2 different staff members told me that they hadn't changed over from their winter heat yet and I should just open my window which had a lock installed so it would only open an inch. The night desk guy told me they sometimes have fans but they were out and they were fully booked so he couldn't move us. It was 79 degrees in our room and we had to go out at 11 30 at night and buy a fan. The whole time the lobby was a cool 70 degrees withe A/C pumping out cold air and every other room had working A/C but ours. Next morning was told the same thing by desk clerk and she was overheard telling me that by another worker who then told me that I wasn't being told the truth. She went out of her way to check our A/C and couldn't get it working so she not only moved us but told us there were multiple open rooms available but she gave us the one that was only 4 rooms over so it would be an easier move for us and even offered to move everything for us. She was great, the rest of the desk staff was very lazy and unwilling to help. Will never stay there again.