Holiday Inn Express Bluffton by IHG

Breakfast was good and staff were friendly.

The room was very clean.

It's going through a renovation. The lobby was nonexistent. It looked bombed out. It's a mess outside as well.

Did not eat breakfast. Surprised to find out on arrival that major renovations were in progress, would have liked some notice. Staff was pleasant and accommodating.

Didn't like the surprise of ongoing renovations, although it did not impact room quality. Room was comfortable but the bathroom exhaust fan was extremely noisy, and was also switched with light so fan had to run while light was on. Also .second room we booked had non operable TV and desk lamp did not work. So we were moved to another room by staff.

Property is in the middle of a nice remodel. Staff great and breakfast was better than expected. Only issue was bathroom fan was way too loud.I will stay in this property again.

This property was under renovation construction, but my rating is not related to the construction mess. Staff was friendly, room was clean, and bed very very comfortable. My concerns are due to the fact that both my room door and bathroom door would not swing open/closed. They had to be forced, Almost as if they overlaid a new floor in the renovation and it did not leave enough clearance. Also, upon check-in I was told that breakfast started at 6am. When I came down the next morning, I was told they would not be serving the hot breakfast.

Finishing renovations so the place was a bit muddled in the breakfast room. I stayed in a newly renovated room and it was very nice. I especially appreciated the light blocking shades that don’t leak in outside light from the parking lot. I have stayed at this hotel several dozen times and the one thing I wish they would change is to reduce the absolutely unnecessary light pollution that the parking lot produces. It would be more than adequately lighted with a 50% reduction. Presently, the lights in use remind me of those surrounding a jail. Reducing the brightness would cost less to maintain and would be more pleasant for the guests without any compromise in safety/ security.

Was not notified of being under construction! Nice to make it better but should be made aware of prior. Lights shined bright into hotel window from construction lights. Breakfast was very poor tasting. Guy that was working was a bit rude and acted like we were an inconvenience for just for asking if had water.