Econo Lodge Ruther Glen

Being dishonest about pricing and complaining about sharing money with the hotel apps. Trying to make customers pay a $50 to $100.00 deposit because they don't want you to paid on line

The room was clean and comfortable

I don’t like leaving bad reviews. But I wouldn’t recommend staying here the workers are very rude. And if you stay more than 2 days they won’t clean your room. We asked and they even told my husband no. Then they got mad about having a little bit of food on a towel. My 1 year old is learning to eat so she’s a bit messy but they really got mad about that. And after my 3rd day there I also had 1 more day left on another reservation and they would not let us keep the same room we are already in. The beds were okay, but need more pillows. And the door safety lock was broken. And the mircowave made a sound like it was going to explode. And also dirty water backed up into our shower somehow. And for 5 people they only gave two towels.

Quiet spot. Family who runs it were pleasant and courteous.

False advertisement. No hot tub and very little to no breakfast.

We could not get a hot water in the bathtub. It was only warm. The AC was noisy. The bed was supported by a frame that gave noisy sound when we moved around on the bed. Lastly, the breakfast was only until 9 am. Not even coffee was available.

Parking is good, the microwave is new and the heater works but the lights are dim and the television doesn’t work

I got a handicapped accessible room but when I got there they had given all the rooms out that were on the 1st floor. Even the handicapped rooms to people who were not handicapped. I asked for my money back so we could go elsewhere and he told me that it was non refundable. When I told him that I booked a wheelchair accessible room and they gave it to someone else he told me that I should have called after booking it to make sure that they didn’t give it to someone else. So my boyfriend had to carry my daughter up 2 flights of stairs to get to our room as they didn’t have elevators. The room was gross and the beds were so uncomfortable. I would never go there again.

It’s the Econolodge. It was clean and comfortable. I had no issues during my stay

Be aware that you will immediately be charged as much as an additional $100 "security deposit" when you check in, which may not be refunded for up to 5-7 business days. The toilet seat was broken, the refrigerator leaked, the window treatments were missing. Numerous scrapes on the walls and furniture. I took photos of everything. I suggest that you do the same if you decide to stay here.