Sleep Inn & Suites Cross Lanes - South Charleston

I had a great experience at this hotel the staff was amazing and the cicely Colbert the front desk worker was very helpful and friendly I loved her energy and made my stay more enjoyable five stars overall

Good stay

My recent stay was outstanding, thanks to its cleanliness, comfort, and quietness. All staff members were professional and friendly, creating a welcoming atmosphere. The room was spotless and comfortable, while the breakfast area offered a wide variety of options (hot & cold). All interactions with the staff were positive, showing their commitment to guest satisfaction. Definitely would stay again.

It was very good stay.

It was quiet and easy to find

Very nice place to stay.

Clean. Pleasant staff. Only slightly worn carpets. Typical breakfast options. Not unusual having the typical AC annoying cycling, wish someone would invent a fix to this. Constant fan is only a partial fix. Smells: just clean without perfumes.

I made a reservation through priceline the hotel called and refused to give me the roo. Due to my id saying I live in the area I got no refund of the 95 dollars I paid even though the hotel told me id get my money back

They offered no help getting me my money back after refusing to let me stay there that's how my family comes from outnof town to see me we stay in hotel I've stayed many nights at this hotel before they decided to stop letting me