Fairfield Inn & Suites Detroit Livonia

Our stay was great, would suggest more sustainable cutlery for the free breakfast.

Absolutely disgusting! If I could give them negative 10 stars I would! First off I'm town to attend my mothers funeral! Initial contact with the hotel was ok non problematic. The rooms and facilities over all were decently cleaned daily. My issue: On the same night after my mothers funeral the hotel had a fire alarm blaring uncontrollably for over 2 hours that they advised was in error and they could not stop the alarm. This alarm went off around 1:30am and continued until after 3am. So in the middle of the night and cold we are all outside until they could figure out how to stop this alarm. This was extremely disturbing and being awakened to a blaring fire alarm gave me a headache that has lasted over 20 hours now. My 2nd issue: The following afternoon I got up left out for breakfast and advised them that I would like the room cleaned. I returned to hotel around 2pm or so and the room still was not cleaned. I found the house keeper and asked would she take care of our room and she advised yes. I waited patiently for her because I was tired and wanted to shower and rest. She comes in then asked her manager to request that I leave out so she could "make the bed". I did, no problem. I come back to the room and begin to shower. After a long night and having a terrible headache I wanted the hot water to calm me. I just buried my mother, was awakened at 1 odd am by "false alarm" and over all I was stressed. After taking a nice hot relaxing shower, I open the bathroom door and

We had originally booked another place for this trip, but had to move at midnight due to the other place allowing smoking in a non-smoking facility. When I called Fairfield they were extremely helpful and courteous. This facility was clean, the staff was friendly. The breakfast each morning was wonderful.

The breakfast was great, many options.

The beds could be more comfortable and the pillows. something more softer way to make my sleep a lot better.

The staff was very friendly and did their jobs well.

Had a late night after attending a wedding and didn’t get in until after 3:00 AM. I call the front desk to ask for a few extra minutes to shower… as we woke up late and no excuse was given even though the hotel was nearly empty on a Sunday. The “older” lady with grayish hair on Sunday, May 18 was more interested in her private phone calls while I sat there waiting and allowed a person to cut in front of me with even acknowledging I was there first waiting. Very unprofessional and rude.