SpringHill Suites Boca Raton

I highly recommend you choosing another hotel no hot water didn’t want to compensate me. The manager. Jason is a liar and all of the team likes to play games. They hang up the phone. They treat you with disrespect. They tell you that they’re gonna give you another opportunity that to fix it and then the team plays games with you. Highly recommend somebody choosing a different hotel than this one Marriott does not help the matter either they will not compensate you for anything different. You should probably choose a Hilton or somewhere else than Marriott or the Springhill one in Boca Raton.

Not everything about this property is bad. There is plenty of parking, shared between this hotel and the adjacent Town Place Suites, which appears to be managed by the same company. The breakfast buffet is also good- a nice range of options. I was worried that the proximity to I-95 would result in traffic noise, but that was not the case. The windows are two separate layers, with about a 3-inch gap, which provides adequate noise insulation for the traffic. But, as the front desk readily admits, the trains that pass very nearby create noise that penetrates the noise-insulating windows. Now for the bad news. When we checked in, we were assigned room 222. My Titanium Elite profile indicates a preference for higher floors and in a 5-story property, the second floor is NOT a higher floor. When we went to the room I was appalled. It was very small, and the layout was terrible. Most noticeable, immediately, was the tiny space between the end of the bed and the wall that forms one end of the (open) closet. I immediately went back to the front desk and complained. I was told that all the rooms were the same. The front desk staff apologized and admitted that the design was terrible, an unfortunate result of a botched renovation. I soon learned that the assertion that all rooms were the same was not true! I inspected the emergency evacuation plan for the hotel and discovered that floors 2-5 each have several rooms (12) that extend further than the one we were assigned (see attached photo of the floor plan). When I returned to the front desk and noted this obvious discrepancy with what I had been told, I was assured that the different layout was trivial. I asked to examine one of these rooms and was told that they were all occupied, something I was unable to verify. That may have been true, but the way the front desk staff interacted with me made me believe they might be lying, again. We were unable to move to another property on such short notice, i.e., Valentine’s Day weekend! So, we had to endure this terrible room for 3 nights. The bathroom illustrates another example of poor workmanship. As the attached photo shows, the shower head pipe curves in a way that does not allow the collar to meet the wall. The only drawers for storage in the room are a plastic case (see photo) near the desk, not in the bedroom area. The space between the end of the bed and the end of the (open) closet area is about 14 inches! The small refrigerator near the desk has no doors on the space where it sits. The photo below shows the hingers where a pair of doors should be but there are no doors. Marriott should be embarrassed to have a property of this terrible quality as part of their portfolio. The afternoon front desk staff was obnoxious, at best, also a bad reflection on the otherwise fine Marriott name.

Preço

Todo o resto

The staff at the front desk were excellent!

Room was awkward and tight. Cheap plastic dresser in there was not something I would expect at a Marriott property.

Las habitaciones son maravillosas, la ubicación es perfecta, los baños muy limpios y el desayuno mucho mejor que otros!

Más variedad de fruta en el desayuno.

Please forgive me; I am late sharing my review but I didn’t want to go without sharing a review at all. My son and I stayed here for the extended stay. We stayed from July—October and although it was a long time, our experience here was like no other. The front desk staff—Mrs. Shannon, Mrs. Zhanna, Mr. Ricardo, Mr. Robert, Mrs. Stephanie, Housekeeping Director—Mrs. Minnie, and the Maintenance Director—Mr. David, and their teams, all treated my son and I with so much love and care. We were greeted with smiles every single day and the smiles were genuine. The team set a new standard for what to expect with customer service. They were kind, friendly, and they always made us feel at peace staying in the hotel. The team even recommended family friendly places for me to take my son. The hotel was being renovated while we stayed there and the results are beautiful. The rooms are modern, elegant, and very comfortable. The housekeeping team was amazing, friendly, respectful, and hardworking. You can smell the cleanliness each morning from the hallways all the way down to the dining area. The kitchen and dining team had their space clean and well kept all throughout breakfast hours. The team created a friendly atmosphere to where you were coming down for breakfast and end up meeting a new friend—laughing and talking. I enjoyed the variety of food selections and the food tasted really good. The swimming pool was clean, well kept and calming. The location of the hotel has easy highway access; however, it is set to the back—leaving it to be a quiet and peaceful experience. There are many fast food restaurants, dine-in restaurants, and gas stations nearby. There is a walking/biking trail across the street from the hotel, for those who like to get their steps in outside. Overall, if you are in the Boca Raton area and searching for a hotel, SpringHill Suites is the place. I would highly recommend this hotel and the staff are phenomenal!

Excelentes instalaciones. Muy buena variedad en el desayuno, personal muy atento y servicial. Habitaciones cómodas y de buen tamaño.

Nada

No hot water first day beds both had deep holes in them