Courtyard by Marriott Cleveland Willoughby

Location

Front desk help was only average especially one gentleman who was condescending and frankly at times down right rude. Could smell cigarette smoke several places. Arrived late and rec'd a room that smelled awful because of the previous occupants cigarette smoke. Had to change rooms first night as a result. Asked for an over easy egg for breakfast and rec'd a solid yoke with the white part of the egg burned. It rained hard two of the days and front desk said they didn't have any complimentary umbrellas to lend us to get to our car.

Everything

Na

Choose a different hotel! The staff here are friendly and the lobby is attractive and comfortable with a large seating area with a few TV's, but outside of that the room comfort and amenities are poor. The hotel was extremely hot everywhere; in the lobby, the hallways, and the rooms. The room stayed warm despite running the AC constantly for 2 days straight, it barely got down to 70 by our final day, leaving us with a warm nights sleep both nights. I noticed in one of the hallways the thermostat had been removed from the walls leaving exposed wires in a clear box (see picture), in another hallway the thermostat said 75 but didn't feel a single degree below 80. Breakfast is not included unless you were with a group, which we were, however, the food promptly ran out and it took 45 minutes to 1 hour to be replaced, once it was replaced we noticed the eggs were overcooked (scorched and brown) and the bacon was all burnt (mostly black and inedible). Only regular courtesy coffee was available in the hotel, no decaf was available, however, both the tank in the breakfast area and the tank in the lobby ran out and were not replaced while I was there during both mornings. There was no coffee cream available in the breakfast area on the final day either, I had to ask the "starbucks" cafe for some. The rooms are spacious with decent pillows however the beds are medium-soft and a bit slouchy for 2 normal sized adults. The TV and furniture were fine but overall, the stay was uncomfortable and definitely not worth the money. There is a pool, however it is directly adjacent the lobby exposing everyone in there to lobby visitors in the main area. It also seemed a bit small. There is also a very small workout room with a dumbbell rack and maybe 3 or 4 treadmills? Also, there is only one elevator for the whole hotel, wait times are a pain. Ultimately you need to stay somewhere else, there are much better options available in the area.

Breakfast awesome. Location tucked away

Just lower prices bigger selection of snacks

The cleanliness of the room

Was disappointed to not be able to make a cup coffee the tray was missing to place the coffee filter in on the maker

We arrived for breakfast as the kitchen was closing. The staff member served us anyway.

Breakfast was not great. I had oatmeal. It was like glue. I eat oatmeal often. This was some of the worst I've had!

The only problem I have/had was the refund to my card is still not returned. That's it, other than that everything was great to excellent.