Santa Marina, a Luxury Collection Resort, Mykonos

AMAZING! The location, property, service, and amenities far exceeded our expectations. The entire staff went above and beyond to ensure our family had the best experience in Greece and at their property. Unquestionably, our entire family said they would all go back and stay here!!

We stayed in Mykonos for four nights in late May through early June and overall, we had an enjoyable experience. We’ve visited Mykonos several times before, and on our last stay we were at the Kivotos Hotel. I must say, this time around, the experience was noticeably better. We had dinner at the hotel, and also enjoyed a couple of meals with friends at restaurants outside the property. The hotel itself is very nice—I truly can’t complain—but I feel that it has the potential to be even better. There’s something missing, a certain refinement or charm that could elevate it from good to exceptional. That said, it certainly won’t be my last visit, and I do plan to return. On a broader note, I’ve observed that Mykonos is becoming increasingly expensive. In fact, it now costs less to visit the French Riviera than to holiday in Mykonos. Some restaurants outside the hotel are charging very high prices, often not justified by the quality or overall experience. I believe this trend could have long-term consequences, and the local hospitality industry should take note, as a decline in tourism may not be far off if this continues.

Incredible people, service and accommodations. 10/10. Would come back avail in a heart beat. The Buddha bar was fun. The kids loved the beach and pool. The villas were super luxurious and the food was great. Breakfast was delicious and the drinks were lovely

We visited this hotel the second week of September and it was the best decision. This hotel is definitely one of the more expensive Marriott’s but truly everything you could want for a honeymoon resort. We visited as the last leg of our trip and were not disappointed. For starters with this hotel the transportation to/from the ferry port was included as well as daily breakfast. The daily breakfast spread was amazing, my favorite was the crab Benedict. A beautiful selection of both ala carte and buffet options including juices, pastries, eggs, meats. As a Mariott Titanium member, we were kindly greeted with 2 bottles of champagne in the room and 5STAR service throughout the stay. The room was beautiful with all the essentials, and we were upgraded to a rooftop ocean suite with views of both sides of the island. During our time there we also rented the Technohull boat through Anastasia which was an excellent experience… Daily at both the pool and beach we ate at Buddha Bar, food was excellent. Service was excellent. One of the nicest parts of this hotel is the private, well groomed beach and little swim lagoon with comfortable chairs and full service staff daily. Mykonos tends to be overcrowded and this hotel offers that private luxury. The hotel is also within walking distance of a small town with several restaurants and a grocery store. Truly can not wait to go back again one day, highly recommend!

As 3 friends who travel together, we always stay at 5 star hotels, we have had over 40 trips together. We have always been very happy with the hotels, and have never given a bad review. The hotel itself is nice, but the customer service is deplorable. We had requested a suite, but were given a small room. When we requested a change, they said that I had to go online. Our nr 3 arrived the following day, and we had informed the staff of this several times, but they would not check her in, the manager needed to come and fix this. Every request we had seemed to be a huge effort for them, even the simplest things. The checkout was not pleasant. They had overcharged us 1800€, and said they could not refund the credit card charge, They said the manager needed to approve this. They claimed we had stayed 3 nights instead of 2- which was bizzare. After 2 nights we were fortunatly able to move to the Bill and Coo, which was like heaven.

My partner and I wanted a nice getaway. I booked a three night stay - which was extremely pricy. While Mykonos is known as the 'party' island, I did research and this hotel is about 25 mins from town - it's not in a location near parties, it's billed as a 'getaway resort.' However, on a Sunday night, with the hope to recover from jet-lag we went to bed only to be woken at 10pm to the sound of fireworks, from there is was BLASTING music through midnight. A wedding reception was taking place at the open air hotel restaurant situated below all the guest rooms. We called the front desk asking to turn down the music - we were rudely told that in Greece it's legal to play music till midnight. The next day, we found many guests who were very upset. The front desk said they received many complaints - yet no apology was ever provided. I'm a Lifetime Titanium Bonvoy member and I've never had an experience like this at a 'high end' hotel. The hotel could have had the wedding party buy out the property or the music could have been at a level that was more respectful to other guests. It's one thing to have a bad experience, but it's so much worse when the hotel doesn't even care. Oh, I also recorded a video from my hotel room, so the hotel cannot refute this post. It speaks volumes!

I always stay at 5 star hotels when I travel, and have never had a bad experience. The customer service at this hotel was just awful. Me and my two friends booked a suite but were given a small room. We asked for an other room (and paying the difference). They told us we had to book this online- unbelievable. They were unable to change the room. Number 3 in our group arrived the following day, and although we had provided them with her name, they refused to check her in, and she had to talk to the manager before being able to check in. Everything was an effort for the hotel- we eventually stopped asking for anything- even ice to the room- as everything was a problem. At check out, they overcharged, stating we had stayed 3 nights instead of two, and charging for a room that had been prepaid- a total of 1800 euro. They said they were unable to reverse the overvharge without talking to the manager. After 2 nights we were thankfully able to move to Bill and Coo, which is totally amazing.

People was not to friendly

The hotel is absolutely stunning! The resort suits are immaculate, and the hospitality from the staff is exceptional especially Ms Alexis and Elina from the concierge service - a game changer in getting reservations at the best venues in Mykonos. Well managed by Mr. Konstantinos who was always around to make sure that we can enjoy Mykonos on the best possible way. The private beach is wonderful, offering a peaceful and exclusive experience. Everything about this place exudes high-class elegance and comfort. Highly recommend!

Our stay was exceptional! The property is beautiful. The General Manager, Nick made us feel very special as he kindly upgraded our room to a wonderful Deluxe Suite with a spacious balcony overlooking beautiful Ornos Bay. The amenities at Santa Marina are also “next level”! The private beach is so nice and the dining facilities are excellent serving great food and drinks with gorgeous views. The property is also very close to Ornos Beach (walkable) and just a short transport to Mykonos Town (resort team will arrange transport to town). As wonderful as the property is, the Associates of the Santa Marina treated us like family the minute we walked into the resort. To a person they are so friendly and accommodating. I would highly recommend the Santa Marina resort to anyone traveling to Mykonos.