Hotel De Anza

Unfortunately, our stay at this hotel was very disappointing. When we arrived, the air conditioning in our room wasn’t working. Maintenance came and said it couldn’t be fixed, and the front desk would move us to a new room. After over an hour with no call and multiple failed attempts to reach the front desk (calls were either busy or disconnected), we went down ourselves. We were told the hotel was fully booked and the entire 4th floor had no AC, but other guests on that floor said theirs worked fine. We had to get ready for an event in an 82° room. They also said our air would be back on within an hour, but when we got back to our room 6 hours later, it was still 82 degrees. Later that night, we were finally assigned a new room—at nearly midnight. We had to pack and move all our things ourselves, and the new room had two double beds instead of the king we booked. Valet service was also very slow with only one attendant, and the restaurant/bar was closed on a busy Saturday. This was disappointing because we wanted to eat and have a drink before our event. The valet service claimed we would have easy access to our car, but they actually park it in the parking garage a few blocks away, which is only 20$ rather than the 53$ I was charged. I contacted the manager as promised, but received no response after multiple emails. I ended up disputing the charges. I would not stay here again.

While I was there at the front desk to check in, another lady was there trying to ask another front desk person for some info. The guy was on the phone and didn't even acknowledge her. She was there for a good 10 min and finally left. The guy was still on the phone and didn't even pause to ask what she need. To me it's unacceptable.

Every

The staff were great… However the AC was not working at all, it got as hot as 82 degrees in the room without ventilation. They sent someone to fix it who later told us that it would not be working for the night. The windows were permanently shut making the whole thing worse. We got the hotel to celebrate our anniversary and we couldn’t even touch each other on the bed from the heat and humidity. There isn’t a safe area to unload your belongings, and if you unload in front of the hotel, the hotel themselves will give you a ticket. The cheapest parking is around the block for 30 dollars a night. I’m glad I only got the hotel for one night. Imagine not being able to “cuddle” on your anniversary. I had gotten this hotel months in advance.

Wonderful stay!

Would love to give five stars, but they seemed understaffed for a Saturday night with a sold out show at SAP. The employees that were there were doing their best and were all very friendly. The hotel is very nice and is in a great location, we would definitely come back.

Valet team was very personable and helpful.

Check in is at 4pm which is in convenient And be careful to check your statements after your stay, they charged me $40 for parking which I didn’t use. I parked on the street across.

Charming property, clean room and upkeep of facility, excellent location and view of downtown SJ, staff are very friendly

Safe, clean and perfect stay if you are going to a concert at sat