Saco Bay Hotel

Clean and spacious

Clean, convenient and nice staff

Nothing

Le déjeuner sur place

Les murs de la salle de bain avait l'air en finition de rénovation

Bed was too soft!

Room was good

Pool was not kept up, needed work. Breakfast was fair

Location

Too expensive

Nothing, the picture of this property are not up to date

Had a family emergency during the check-in process and had to leave mid check-in The hotel failed to return or follow up on a possible exception refund for our stay. Booking.com main phone number was helpful ensuring that they will reach out to the hotel with a solution. The hotel never did per email I received. Ill still be waiting for my phone call. Outside land scaping was dirty, over grown grass, a lot of solicitors staying in cars on the property. The front desk agent was awful. Even hearing him talk to other guests on the phone. He was cold, unwelcoming and did not see or understand our situation. The entire lobby was thrown, felt like a film of dirt was on it, the entire half of the front desk wall was patched drywall. From the outside when we drove up to when we walked in the it was uncomfortable, uneasy and unsafe feelings.