TownePlace Suites by Marriott Portland Hillsboro

While the rooms were nice, we had several other issues. We showed up to check in around 3:30 and the rooms were not ready. The cabinet above the microwave containing the toaster was filthy! The shampoo dispenser was empty. When I asked where the ice machine was, it was like a foreign concept. We were given a small cup of ice to take to our rooms, which were found to have empty ice makers. On top of all of this, I woke up to an emailed invoice on the day of check out for $10 to park in the hotel parking lot! This is apparently a routine charge. I personally have never paid for parking at a hotel and will never do so again. I’m hearing friends say they’ve seen this before, but not me except when using valets, and I have driven all over this country.

Safe location, good room size. Breakfast was simple but good.

The shampoo dispenser was empty; there was soap residue on the sink counter from previous guests. When we checked in at 8pm, huge back of house keeping stuff was lying in front of the stairs. Despite not being a busy downtown location, was charged for parking. Air conditioning was inconsistent - a part of the room was too cold, the other part too hot.

Was across the street from our daughter's apartment. Quiet.

Was supposed to have cleaning every other day - did not happen, even after complaining afternoon of day 5 did not come until day 6 - hours before we checked out. Buildings, grounds, fence were very dirty (see pics). Staff had no idea when management was working, I was given 3 different times. Upon reviewing our bill, we were charged for parking even though we told them at check-in that we had no car and would not need a parking pass. Until we talked to the manager no one could explain our bill.

The location in the Orenco neighborhood was perfect. Near restaurants and amenities, easy walking. The room was clean, neat and everything in its place. I had absolutely no complaints ... until the power went out. Certainly wish they had a generator so at least the security lights would be on, but nope. Nothing worse than being in a strange place in complete darkness. The breakfast is included in the room rate, but it is uninspired. Treat yourself and go somewhere else for breakfast.

This is located in a great area near Orenco station - very near to everything and quite pretty and safe (beautiful area to walk around and plenty of restaurants and such nearby). But the rooms are not "suites" at all, they are really not much bigger than an average hotel room but with a lot more crammed in, so they feel quite tiny and crowded. There's not really anywhere to put your stuff unless you use up the couch or chair to put things on. There are cabinets and drawers, so you could use those and then put your suitcases under the desk I suppose..... Beds are soft, so if you like that then you will like these beds. The bathroom is directly next to the bed (like two feet from the bed), so that's unusual.... These used to be apartments and they have been divided up and converted to hotel rooms, so that might be part of the problem. No elevators, so if your bags are heavy you will be carrying them upstairs "european style". Our room had over half the lights burned out, but it would have been dark even with working lighting and we heard some other people who had problems with things not working (such as the television). There was a lot of dirt and cobwebs in places that should have been wiped down (corners of ceilings in the room itself/tops of light switches) though the overall room and bathroom were quite clean. They changed our reservation and switched us to an even smaller room without telling us, so that was frustrating as well and might be why my expectations were not met.... On the plus side, the front desk and other staff are the nicest people I have run across in a hotel in a long time - super friendly and helpful and knowledgeable. The overall feel of this hotel is very laid back and casual and there's nothing about it that is bad, it's just not really up to Marriott standards. The staff truly make it a great hotel, but the hotel rooms are not really what you are expecting when you are thinking of a suite - there IS a kitchen and a couch and a desk and a bed, but they are really crammed together to make it all fit, lol! I would recommend it if you want to be in a very pretty location, but perhaps not if you have more than two people who are planning to stay in the room. Next time we will stay just a bit further away in one of the newer suite hotels probably...

It had nice amenities and had a secluded feel to it.

MASSIVE chemical smell from cleaning agents and chemicals used to clean the room. LOUD street nearby. Smokers smoking in the stairwell.

Clean and comfortable location with friendly knowledgeable staff. Extended our stay by one day.

Called to find out if outdoor pool was open, clerk said Yes it is. (Never told me there was a 40 minute limit per day for pool). That is why I picked this place for a getaway weekend. The other clerk told us( my girl and I ) “You can leave whenever you want. Disrespectful and so unprofessional. These 2 should be stocking shelves for minimum $$.