Residence Inn by Marriott Austin Round Rock/Dell Way

The room was booked via a 3rd party application (Hotels.com). I recognize that the 3rd party website rooms are typically the end of the hall rooms or lesser desired rooms, but this being a Marriott, my expectation was that it would be fine. We requested a handicapped accessible room. Upon immediate inspection of the room, a dead bug was found on the floor in one of the bathrooms. The vents were dusty and dirty. This caused my husband's allergies to be triggered during our stay. The crimson chair in the bedroom had rips/tears, making it a hotbed for bedbugs. The housekeeper walked in on my mother sitting on the toilet in the bathroom, after I told her in the hallway that I did NOT need housekeeping for the day. We woke up to fire alarms going off at 6am. No one came to tell us that we didn't have to exit the building due to someone burning toast. We were on the 3rd floor with a 70 yr old in a wheelchair and a 95yr old on a cane. Not one person thought to come tell the handicapped guests not to panic, it was a false alarm. The bathtub was not accessible to someone in a wheelchair. There was no shower seat in the bathtub. The good: The location is great because it is next to the Target & Walmart and highway The staff was very nice. The snack bar was convenient. My lasting impression, the Marriott brand has seen a severe decline in the past 10 years. This particular stay was the final straw for me to say I will no longer book Marriott brand hotels. They're no longer wo

We did not get the room we booked on line. We asked for a suite 2 rooms each with 2 double beds. NOPE! Not the first time either

This Hotel is in a bad area and is very old and out dated. The rooms smell bad and the carpet is dirty and old.

Room was great but they need to replace vanity area sink as it was cracked and could leak water if it were filled.

Night shift staff extremely pleasant and courteous.

Had to speak loudly and say “hello!” over and over to get anyone at the front desk, so check-in and check-out took too long. Room and hotel itself were pretty dark, and the room had a strange smell. Only one extra door latch on entry door, and it had an adjoining room door that I couldn’t lock from my side. Amenities were bare: one tiny bar of soap, and shampoo/conditioner attached to the wall. TV was difficult to use (long lag times, no menu, basic cable channels with no way to stream or cast from phone). Breakfast included runny, watery eggs, soft/limp bacon, and tater tots that tasted strange. All in all, I’ve stayed at cheaper hotels that were a hundred times better over the last 6 months. I expected at least equal quality/service at this one because they charged more

Loved the smiles from the staff while entering and exiting daily.

The only down side was that our room 212 the fireplace didn’t work. But it was completely comfortable and clean.

Nice large rooms; good breakfast; great for families.

Location

Fireplace didn’t work but advertised as an upgrade. Breakfast was subpar, cheap fruit, prepackaged waffles, no hot protein to choose from.