Courtyard Seattle Sea-Tac Area

The beds were comfortable and it was nice and quiet. You weren’t able to hear the freeway.

Enjoyed the sunset from my room

Staff is friendly

We missed our flight home and ended up having to book a room last minute, and I cannot say enough good things about Jenny. She was the very first person we spoke with when we called the hotel at around 8am to see if early check-in might even be possible. Without hesitation, she said absolutely, and within minutes she was there with the shuttle van to pick us up. That alone was such a relief after a long, stressful night, but it didn’t stop there. Jenny welcomed us with genuine warmth and kindness, and she made the entire check-in process feel effortless. You could immediately tell she cares deeply about the guests she’s helping. Jenny’s customer service is truly out of this world. She went above and beyond in every single interaction - checking in on us, answering questions with patience and friendliness, and making sure we felt comfortable and taken care of from the moment we arrived. In a time when it feels rare to encounter people who genuinely love their job and take pride in making others feel at ease, Jenny shines like a star. She turned what could have been a stressful, frustrating situation into a positive and memorable experience that we will honestly never forget. Hotels everywhere need more people like Jenny. She’s the kind of person who leaves a lasting impression and makes you want to return just because you know you’ll be treated so well. She is absolutely amazing and deserves all the recognition in the world.

No comments

Pricey for the area but overall a good hotel.

Nice

Staff seemed ‘inconvenienced’ by anything related to the use of the airport shuttle. Booked this hotel for the use of the free airport shuttle in order to not have to pay extra days for rental car usage. Hotels.com has this shuttle mentioned as ‘at scheduled times (5am to 8:30pm) and on request’. Before making this booking we confirmed with Marriott call center to confirm if the shuttle could be requested for a red-eye flight before 5am. We were informed that this was possible, however once at the hotel we were told that this was not possible and to just take an Uber. Additionally, staff were not accommodating or forthcoming about the pickup scheduling at the airport when they were asked about how to get the shuttle back to the airport. They did not indicate a need to be placed on a pick up list, so when returning a rental car we had to wait around for an open/available shuttle despite having asked staff directly how the shuttle service worked.