DoubleTree by Hilton Hartford - Bradley Airport

Shower has pitifully weak water pressure. Seems Hotels.com does not get the rooms that are in the best overall working condition. Or, Double Tree at BDL (Hartford) is in financial trouble. Airport Shuttle service is supreme.

Very clean and comfortable. Close to the airport, but not so close that it was too noisy.

This hotel was not what I felt like a Hilton should be. I just stayed in a Hilton in Miami a couple of months ago and it was nice. This hotel needs to be remodeled. The shower was nice, but I don’t feel I had a lot of room on the sink. The bathroom stunk, so I asked them to change the shower curtain, which they did which fixed the smell. Also, the air conditioning was really loud so I had to turn it off and just open the window which only opens about 6 inches. I’m glad I came in September so the breeze that came in was cool. also, I’m real sensitive and I can tell when things are dusty or if sheets have not been changed because I get itchy. I was a little itchy in the bed. Also, I reserved a room with a king bed & the bed in my room was a full. The receptionist stated they didn’t have any king beds, just queens…that bed was not a queen. I was not comfortable during the stay. Not sure I would stay there again.

hotel is fine for an overnight near the airport.

1. We started off on the wrong foot with check in. I had to wait for the check-in person to finish his very important conversation with his work buddy before he asked me what I needed. No friendly welcome may I help you? BTW that was Friday night around 8:30 pm. 2. When I couldn’t get into the room, I was told to “push harder”. He barely looked up from his phone and never made eye contact. It must have been terribly annoying for him. I had to actually use my body weight to push the door open. 3. My room had a thin connector door to the adjacent room and they were playing loud music videos. I returned to the front desk & asked for a better room. They told me they would call and ask the volume be turned down. After 10 minutes still loud. Now it’s after 9, I went back and insisted on a better room which I got after insisting, firmly. No negotiation. 4. free breakfast with booking? They were not even sure what time it was! When I got to breakfast I had to go and get a coupon. First time I ever had to ask for what was guaranteed. 5. Not sure why no microwaves in the rooms? 1 very cheap and old microwave per floor. 6.ice machine on 4th floor broken. Had to go to another floor to get ice. Curious how long that’s been broken. 7. Saturday and Sunday AM staff very pleasant, courteous, respectful, asking me if I had what I needed, smiled, made eye contact. 8. Not sure why my room, bathroom and bed was not made after my first night? 9. Won’t ever return there.

The only complaint is that there is a strong perfume smell in the lobby. Pew

The atmosphere

The grounds are beautiful!! The vicinity to the airport was chef’s kiss - close enough to pop in and out with that transient feeling.

Limited house keeping during stay, large events hosted at hotel leading to noisy nights.

All good