Holiday Inn Express Hotel & Suites Portland - Jantzen Beach by IHG

Good customer service. clean, comfortable.

No complaints.

Very clean, great value for price

Nothing

The bed was comfy. Employees were nice. Breakfast was decent.

There was rotting food in the pool area. It wasn’t cleaned up, even the next day after we checked out. There were adults getting drunk in the hot tub all evening. I think some of them were employees. They just put up a sign that said “hot tub out of order” so no one else could go in. Food service Hair nets, crusty bandaids, and random items in the pool. It was disgusting. I brought my 4 year old here and left the pool. I only stayed here for the pool. Wish I would have stayed elsewhere. Also no one would fix our TV remotes so don’t count on watching TV while you’re here either.

It was new and very clean. Nice soft bedding. Decent breakfast and only 15 minutes from the airport.

A little far from the city proper.

We were there for 3 nights, no one ever clean the room we had to ask for more towels, I saw the cleaning lady ask if she was cleaning the room that day, she said yes, but never did she just add towels

Breakfast and checking OUT!!!

The staffs response to moldy shower curtain, and dirty bed sheets, to potential guest, please be sure to read reviews about this hotel before deciding to stay! Also the pool and spa area are unsanitary and good luck finding a clean towel as this is one of the low budget holes that seem to scrimp and scrape by on the bare minimum. I was told to enter the green seaweed Spa and greasy pool at my own risk by the angry Ethiopian girl with braids at the front desk, she was SUPER RUDE! Management DOES NOT care about you as a customer and will write fake responses addressing your concerns but will NOT take any action. So if you are looking for a LOW budget Unfriendly hotel that only cares about their bottom line, then the Holiday Inn Express & Suites at Jantzen Beach in Portland Oregon is your absolute best stop!! Enter at your own risk! Thank you Jantzen Beach Holiday Inn Express & Suites YOU SUCK AZZ PLUS TAX!! And don't bother writing me back in response you know for a fact this is ABSOLUTELY TRUE and as a guest I was made to endure this HORRIBLE EXPERIENCE even after You had every photo and email. I was Told by the front desk when asked for clean sheets as stains were on my bed sheets super gross!!! to take my sheets off the bed and sleep on the mattress, when I asked for a non moldy shower curtain and was given a clean one but told to put it up myself cause they aren't maintenance 😒 customer service at its best! NOT!! Potential guest you have been WARNED ⚠️ If you are looking for POOR service in the GHETTO of Portland let this be your first choice!!! This was my first and absolute 💯 LAST time I chose this location by mistake as their are two close by, the one by the river is much nicer, cleanliness is there main focus and they appreciate their guest! INSTEAD Choose: Holiday Inn Portland by the Colombia-Riverfront you cannot go wrong!