Staybridge Suites - Fort Lauderdale Airport - West by IHG

Petit déjeuner sympa. Grande chambre, propre. Facilité d'accès

Le personnel. A mon arrivée, j'ai du attendre 5 bonnes minutes que la réceptionniste finisse de rigoler avec ces collègues dans le bureau à l'arrière. Pas de possibilité de payer en espèces ??!! L'ensemble du personnel que nous avons croisé pendant ces 2 jours ne souriaient pas, ne nous disaient pas bonjour (hormis au PDJ). Personne ne s'est proposé pour nous aider avec nos nombreux bagages au moment de notre départ. (Ils préféraient discuter entre eux).

Location was great for us and very clean. Breakfast was great!

Front desk staff ignored us at the door when we arrived to check in after the sliding doors were locked to non fob holders.

I truly felt right at home during my stay—it was a very pleasant experience overall. The property itself was clean, comfortable, and welcoming. I’d especially like to recognize one of the front desk associates who made a lasting impression. I unfortunately don’t recall her name, but she is an African American woman who wore her hair in a ponytail and was working the evening shift around 7 PM at the time of my check-in. She was exceptionally warm, professional, and accommodating, and her kindness did not go unnoticed. Overall, it was a wonderful stay, and I would gladly return.

While my overall stay was pleasant, there were several areas that could be improved. The breakfast service was somewhat disappointing, as staff did not consistently accommodate all guests before ending service, and at times indicated that no additional food would be prepared. Additionally, the evening social snacks, which are scheduled to begin at 5:00 PM, Mon-Fri were not served on time on multiple occasions and were often cleared away prior to the stated end time of 7:00 PM. I also felt that the pool area could have been maintained more thoroughly, as it did not appear clean enough to comfortably enjoy. Lastly, I had an unfavorable interaction with a shuttle bus driver. I believe the situation could have been handled in a more professional and appropriate manner, and I was disappointed that it was not addressed accordingly.

Location

Breakfast was very ordinary, empty and no staff support, coffee rubbish

Nos encantó la tranquilidad, tenemos una bebé y pudo dormir muy bien. Estuvimos muy cómodos

Nada, todo estuvo muy bien

Localização boa, acomodação muito boa, cafe da manha bom.

Atendimento do front desk ruim, limpeza ruim, carpetes sujos.

Fine

Location, cleanliness

N/A no complaints

Nasty sofa bed with blood

Clean and very nice rooms.