Solea Palm Resort Mactan

Poolside

We encountered several room and facility issues during our stay, as our experience did not match what was advertised during our booking. 1. Room 581 shower was not functioning properly with only very small amount of water coming out, handwashing area was clogged, toilet water kept flushing continuously which was disturbing. 2. When i booked indicated free meals as part of genius member level 2 however upon check-in, we were informed that the meals were not part of the package 3. Inflatable pool, which was one of the main reasons we chose this hotel, was not accessible for booking.com reservations only available for direct to Solea booking. During booking, it only stated that its unavailable due to maintenance last Sep17. During our stay, we noticed that its actually available but only who booked directly through hotel’s apps not through Booking.com. This condition was not disclosed the booking process and very misleading.

Le dîner buffet et le petit déjeuner buffet

Il faut savoir que c'est un Resort très familial, il y a beaucoup d'enfants.

The breakfast was incredible. Easily worth the extra upcharge on the room. I love how friendly and courteous the staff is and how everyone was always asking if we needed anything.

The furniture in the smoking area could use some repairs, but it's not a major inconvenience.

清潔でした！ 快適でした！ 安全でした！ 何より、ベットメイキングの方がとても親切で親身な方々ばかりでした！

フロントさんとのコミュニケーションが思うようにとれませんでした。(英語が通じる通じない以前に…)リクエストした事が通らなかったり(ティッシュの補充をお願いしたが、何度もトイレットペーパーが来たり遅かったり。)待っている客に対してのフロント人数が足りなかったり、メールのやりとりがスムーズではなかったり。忙しいのは重々承知なのですが、上記のようにちょっと思うところがありました。すみません。

The resort has a lot to offer with beach access & all the pools. The staff was very professional & helpful.

The resort had some needed repairs to do. The roof over the dining area needed to be replaced in some areas & the men's bathroom had 2 of the 3 toilets non functioning by the time we left.

Staffs were so friendly, tricycle drivers outside were honest for the fare amount.

During our stay, only one elevator was working. It was taking too long for us to wait for the working elevator so we had to take the stairs going down and up.

Well, first and foremost, I appreciated the foods that were served to us during our breakfast, and my children enjoyed the free access provided by Happy Pebbles. The pool was really clean and spacious. Staff are really accommodating, so I flew my drone in the facilities, and the staff, especially the front desk, assisted me with the permission slip.