MIDA Grande Resort Phuket

I did not like my stay. People who were the check in staff were not so nice. The first day we came to check in the lady didn’t even ask our name she assumed we were someone else and got all stressed. She was like you guys have a last minute booking and was rude. Then when they took our passports they still didn’t realize that she mistook us for someone else. I told her to look at our names and then she realized she made a mistake and tried to become nice. The entire stay the pool bars were closed. The house keeping people were nice. But also when checking out it was just an eh experience. Over all I liked the views of this hotel. But the front desk staff were not so professional/welcoming for such beautiful resort.

Ett helt nybyggt hotell där personalen var super trevlig. Det var super fräscht och man fick en bra service när man behövde. Rooftop baren var perfekt och med en bra utsikt.

Das Hotel ist nicht fertig! Bauarbeiten sind immernoch im Gange. Es ist daher sehr laut, wenn man sich am Pool entspannen möchte. Die Zimmer sind auch nicht fertig eingerichtet; es hat in der Küche weder Besteck, noch Gläser oder Teller. Wir mussten mehrmals nach Toilettenpapier fragen, da die Putzleute keine neuen Rollen gebracht haben. Das Personal war sehr freundlich. Dieses Hotel sollte noch nicht geöffnet sein, und es hätte eine Bemerkung bei Ebookers geben sollen, dass dieses Hotel noch in der Bauphase ist.

Where to start...? In a nutshell the property as a whole is only half built so entire accommodation blocks and rooms/floors are still being constructed and furnished. The entire lower area of the resort is still a construction site. That said, there was no noticeable noise disruption for our week there. But the problems are there, and unfortunately once we spotted one then they just kept on coming: - chaotic check-in and check-out with staff - three different credit cards refused by their PDQ machine - some pool areas closed yet still filled with (green) water and rubbish; no signage or barriers to prevent entry to these including the kids pool - restaurant and food offering basically non-existent. A total of 15 Thai and snack sandwich dishes including desserts. All but one meals order were served tepid to cold - construction dust in room - electrical wires exposed on the pool - alarms on room doors to sensitive - I had to go and shake the handling of a neighbouring room at 7.30 to turn off the alarm - security door and fire exits wedged open by builders & staff - WiFi wasn’t strong enough to allow streaming - phone in room didn’t work I should add that we met the general manager to relay our concerns; whilst he listened attentively it appeared he had no power to particularly rectify issues large or small. This is simply not currently a 5* property and is completely mis-sold. Evidently the developer’s cashflow is more important than respecting guest’s holidays

Pros: Brand new property, very clean. Friendly staff. Cons: not completely setup, not all pools open, no resort cart to transport guests around