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8.9 / 10 Guest Rating

Pullman Huizhou Kaisa

Kaisa Center No 11 Huizhou Avenue Hui Cheng District, Huizhou, cn

Pullman Huizhou Kaisa - main view

About the Property

Luxurious Amenities and Services

Pullman Huizhou Kaisa offers a range of luxurious amenities and services to ensure a comfortable stay for all guests. From express check-in and check-out to allergy-free rooms, a fitness centre, and a restaurant, the hotel caters to every need.

Scenic Views and Relaxation

Guests can enjoy stunning views of the lake from the comfort of their rooms at Pullman Huizhou Kaisa. The hotel's indoor pool provides the perfect spot for relaxation, while the bar offers a great atmosphere to unwind after a long day of sightseeing.

Convenient Location and Business Facilities

Conveniently located in the Huicheng district, Pullman Huizhou Kaisa is ideal for both leisure and business travelers. With a business centre, 24-hour front desk, and currency exchange services, the hotel ensures that guests have everything they need for a successful trip.

Experience luxury and convenience at Pullman Huizhou Kaisa. Book your stay now for an unforgettable experience.

Facilities & Amenities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Family Room with River View - High Floor - Photo 1
Family Room with River View - High Floor - Photo 2
Family Room with River View - High Floor - Photo 3
Family Room with River View - High Floor - Photo 4
Family Room with River View - High Floor - Photo 5
Family Room with River View - High Floor - Photo 6
Family Room with River View - High Floor - Photo 7
1/7

Family Room with River View - High Floor

Offering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned family room offers a TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as lake views. The unit offers 1 bed.

60 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Family Room, 1 King Size Bed, River View & High Floor

Non-refundable
Room Only
20% OFF$210.63

$168.5

Includes taxes & fees

Family Room, 1 King Size Bed, River View & High Floor

Non-refundable
Breakfast Included
20% OFF$235.56

$188.45

Includes taxes & fees
Deluxe King Room with River View - High Floor - Photo 1
Deluxe King Room with River View - High Floor - Photo 2
Deluxe King Room with River View - High Floor - Photo 3
Deluxe King Room with River View - High Floor - Photo 4
1/4

Deluxe King Room with River View - High Floor

Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room provides a TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as lake views. The unit offers 1 bed.

42 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Room, 1 King Size Bed, River View, High Floor

Non-refundable
Room Only
20% OFF$160.96

$128.77

Includes taxes & fees

Deluxe Room, 1 King Size Bed, River View, High Floor

Non-refundable
Breakfast Included
20% OFF$185.9

$148.72

Includes taxes & fees
Superior King Room with River View - Photo 1
Superior King Room with River View - Photo 2
Superior King Room with River View - Photo 3
Superior King Room with River View - Photo 4
1/4

Superior King Room with River View

Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room offers a TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as lake views. The unit offers 1 bed.

42 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Room, 1 King Size Bed,River View

Non-refundable
Room Only
20% OFF$134.14

$107.31

Includes taxes & fees

Superior Room, 1 King Size Bed,River View

Non-refundable
Breakfast Included
20% OFF$159.05

$127.24

Includes taxes & fees
Superior Twin Room with City View - Photo 1
Superior Twin Room with City View - Photo 2
Superior Twin Room with City View - Photo 3
Superior Twin Room with City View - Photo 4
1/4

Superior Twin Room with City View

Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin room offers a TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as lake views. The unit has 2 beds.

42 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Room, 2 Single Beds, City View

Non-refundable
Room Only
20% OFF$126.99

$101.59

Includes taxes & fees

Superior Room, 2 Single Beds, City View

Non-refundable
Breakfast Included
20% OFF$152.35

$121.88

Includes taxes & fees
Superior King Room with City View - Photo 1
Superior King Room with City View - Photo 2
Superior King Room with City View - Photo 3
Superior King Room with City View - Photo 4
Superior King Room with City View - Photo 5
1/5

Superior King Room with City View

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room features a TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as lake views. The unit has 1 bed.

42 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Room, 1 King Size Bed, City View

Non-refundable
Room Only
20% OFF$126.99

$101.59

Includes taxes & fees

Superior Room, 1 King Size Bed, City View

Non-refundable
Breakfast Included
20% OFF$152.35

$121.88

Includes taxes & fees
Deluxe King Suite with River View and Lounge Access - High Floor - Photo 1
Deluxe King Suite with River View and Lounge Access - High Floor - Photo 2
Deluxe King Suite with River View and Lounge Access - High Floor - Photo 3
Deluxe King Suite with River View and Lounge Access - High Floor - Photo 4
Deluxe King Suite with River View and Lounge Access - High Floor - Photo 5
Deluxe King Suite with River View and Lounge Access - High Floor - Photo 6
1/6

Deluxe King Suite with River View and Lounge Access - High Floor

The spacious suite has 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as lake views. The unit has 1 bed.

80 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Suite, Lounge Access, 1 King Size Room, River View, High Floor

Non-refundable
Room Only
20% OFF$399.74

$319.79

Includes taxes & fees

Deluxe Suite, Lounge Access, 1 King Size Room, River View, High Floor

Non-refundable
Breakfast Included
20% OFF$424.6

$339.68

Includes taxes & fees
Superior Twin Room with River View - Photo 1
Superior Twin Room with River View - Photo 2
Superior Twin Room with River View - Photo 3
Superior Twin Room with River View - Photo 4
Superior Twin Room with River View - Photo 5
1/5

Superior Twin Room with River View

Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin room offers a TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as lake views. The unit has 2 beds.

42 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Superior Room, 2 Single Beds, River View

Non-refundable
Room Only
20% OFF$134.14

$107.31

Includes taxes & fees

Superior Room, 2 Single Beds, River View

Non-refundable
Breakfast Included
20% OFF$159.05

$127.24

Includes taxes & fees
Deluxe King Room with City View - High Floor - Photo 1
Deluxe King Room with City View - High Floor - Photo 2
Deluxe King Room with City View - High Floor - Photo 3
Deluxe King Room with City View - High Floor - Photo 4
Deluxe King Room with City View - High Floor - Photo 5
1/5

Deluxe King Room with City View - High Floor

Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room offers a TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as lake views. The unit has 1 bed.

42 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

DELUXE ROOM, 1 King Size Bed, City View, High Floor

Non-refundable
Room Only
20% OFF$174.11

$139.29

Includes taxes & fees

DELUXE ROOM, 1 King Size Bed, City View, High Floor

Non-refundable
Breakfast Included
20% OFF$200.93

$160.74

Includes taxes & fees
Deluxe King Executive Room with View - Photo 1
Deluxe King Executive Room with View - Photo 2
Deluxe King Executive Room with View - Photo 3
Deluxe King Executive Room with View - Photo 4
Deluxe King Executive Room with View - Photo 5
1/5

Deluxe King Executive Room with View

Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room provides a TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as lake views. The unit offers 1 bed.

42 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Executive Room, lounge access, King-size bed, high up for river view

Non-refundable
Room Only
20% OFF$255.06

$204.05

Includes taxes & fees

Deluxe Executive Room, lounge access, King-size bed, high up for river view

Non-refundable
Breakfast Included
20% OFF$278.91

$223.13

Includes taxes & fees
Superior Suite, 1 King Bed, Club Lounge Access - Photo 1
Superior Suite, 1 King Bed, Club Lounge Access - Photo 2
Superior Suite, 1 King Bed, Club Lounge Access - Photo 3
Superior Suite, 1 King Bed, Club Lounge Access - Photo 4
Superior Suite, 1 King Bed, Club Lounge Access - Photo 5
1/5

Superior Suite, 1 King Bed, Club Lounge Access

1 King Bed646-sq-foot room with river views Layout - Bedroom Internet - Free WiFi and wired internet accessEntertainment - 49-inch LED TV with cable channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and deskComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

60 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

SUPERIOR SUITE,Lounge Access,1 King Size Room,R iver View,High floor

Non-refundable
Room Only
20% OFF$317.24

$253.79

Includes taxes & fees

SUPERIOR SUITE,Lounge Access,1 King Size Room,R iver View,High floor

Non-refundable
Breakfast Included
20% OFF$342.26

$273.81

Includes taxes & fees
Deluxe Room, 2 Twin Beds, River View (High Floor) - Photo 1
Deluxe Room, 2 Twin Beds, River View (High Floor) - Photo 2
Deluxe Room, 2 Twin Beds, River View (High Floor) - Photo 3
Deluxe Room, 2 Twin Beds, River View (High Floor) - Photo 4
Deluxe Room, 2 Twin Beds, River View (High Floor) - Photo 5
1/5

Deluxe Room, 2 Twin Beds, River View (High Floor)

2 Twin Beds592-sq-foot room with river views Internet - Free WiFi and wired internet accessEntertainment - 49-inch LED TV with cable channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and deskComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

55 m2
Sleeps 3
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

Yunjin Deluxe River-View Twin Room

Non-refundable
Room Only
20% OFF$144.25

$115.4

Includes taxes & fees

Yunjin Deluxe River-View Twin Room

Non-refundable
Breakfast Included
20% OFF$171.06

$136.85

Includes taxes & fees
Deluxe Room, 2 Twin Beds, Club Lounge Access, River View (Premium) - Photo 1
Deluxe Room, 2 Twin Beds, Club Lounge Access, River View (Premium) - Photo 2
Deluxe Room, 2 Twin Beds, Club Lounge Access, River View (Premium) - Photo 3
Deluxe Room, 2 Twin Beds, Club Lounge Access, River View (Premium) - Photo 4
Deluxe Room, 2 Twin Beds, Club Lounge Access, River View (Premium) - Photo 5
Deluxe Room, 2 Twin Beds, Club Lounge Access, River View (Premium) - Photo 6
1/6

Deluxe Room, 2 Twin Beds, Club Lounge Access, River View (Premium)

2 Twin Beds592-sq-foot room with river views Internet - Free WiFi and wired internet accessEntertainment - 49-inch LED TV with cable channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Vibrating pillow alarmEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

55 m2
Sleeps 3
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

Premium Deluxe Room, Lounge Access, 2 Single Size Beds, River View & High Floor

Non-refundable
Room Only
20% OFF$216.86

$173.49

Includes taxes & fees

Premium Deluxe Room, Lounge Access, 2 Single Size Beds, River View & High Floor

Non-refundable
Breakfast Included
20% OFF$241.81

$193.45

Includes taxes & fees
Deluxe Room, 1 King Bed, Club Lounge Access, River View (Premium) - Photo 1
Deluxe Room, 1 King Bed, Club Lounge Access, River View (Premium) - Photo 2
Deluxe Room, 1 King Bed, Club Lounge Access, River View (Premium) - Photo 3
Deluxe Room, 1 King Bed, Club Lounge Access, River View (Premium) - Photo 4
Deluxe Room, 1 King Bed, Club Lounge Access, River View (Premium) - Photo 5
Deluxe Room, 1 King Bed, Club Lounge Access, River View (Premium) - Photo 6
1/6

Deluxe Room, 1 King Bed, Club Lounge Access, River View (Premium)

1 King Bed592-sq-foot room with river views Internet - Free WiFi and wired internet accessEntertainment - 49-inch LED TV with cable channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Vibrating pillow alarmEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

55 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

Premium Deluxe Room, Lounge Access, 1 King Size Room, River View & High Floor

Non-refundable
Room Only
20% OFF$229.8

$183.84

Includes taxes & fees

Premium Deluxe Room, Lounge Access, 1 King Size Room, River View & High Floor

Non-refundable
Breakfast Included
20% OFF$254.75

$203.8

Includes taxes & fees
Deluxe Room, 2 Twin Beds, City View (High Floor) - Photo 1
Deluxe Room, 2 Twin Beds, City View (High Floor) - Photo 2
Deluxe Room, 2 Twin Beds, City View (High Floor) - Photo 3
Deluxe Room, 2 Twin Beds, City View (High Floor) - Photo 4
Deluxe Room, 2 Twin Beds, City View (High Floor) - Photo 5
1/5

Deluxe Room, 2 Twin Beds, City View (High Floor)

2 Twin Beds592-sq-foot room with city views Internet - Free WiFi and wired internet accessEntertainment - 49-inch LED TV with cable channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and deskComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

55 m2
Sleeps 3
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

DELUXE ROOM, 2 Single Size Beds, City View, Hig h Floor

Non-refundable
Room Only
20% OFF$149.79

$119.83

Includes taxes & fees

DELUXE ROOM, 2 Single Size Beds, City View, Hig h Floor

Non-refundable
Breakfast Included
20% OFF$174.71

$139.77

Includes taxes & fees
Deluxe Room, 1 King Bed, City View (High Floor) - Photo 1
Deluxe Room, 1 King Bed, City View (High Floor) - Photo 2
Deluxe Room, 1 King Bed, City View (High Floor) - Photo 3
Deluxe Room, 1 King Bed, City View (High Floor) - Photo 4
Deluxe Room, 1 King Bed, City View (High Floor) - Photo 5
Deluxe Room, 1 King Bed, City View (High Floor) - Photo 6
1/6

Deluxe Room, 1 King Bed, City View (High Floor)

1 King Bed592-sq-foot room with city views Internet - Free WiFi and wired internet accessEntertainment - 49-inch LED TV with cable channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerheadPractical - Laptop-compatible safe, iron/ironing board, and deskComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestSmoking And Non-SmokingConnecting/adjoining rooms can be requested, subject to availability

55 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneAir conditioningHair dryer

DELUXE ROOM, 1 King Size Bed, City View, High F loor

Non-refundable
Room Only
20% OFF$161.88

$129.5

Includes taxes & fees

DELUXE ROOM, 1 King Size Bed, City View, High F loor

Non-refundable
Breakfast Included
20% OFF$186.81

$149.45

Includes taxes & fees

Guest Reviews

8.9
Excellent35 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

X
XiaofanhkHK
Verified booking
solo traveller
Standard Room
Stayed in Dec 6, 2023

"Exceptional"

10.0

Clean. Lovely. Has a good nespresso machine and very reliable service

None

Helpful?
W
Wing Sze
Verified booking
Standard Room
Stayed in Oct 13, 2023

"Excellent"

8.0

Everything was fine apart from breakfast, it is better to improve.

Helpful?
Y
Youngcheol
Verified booking
Standard Room
Stayed in Sep 13, 2023

"혜주에 있는 호텔 중 출장용으로는 최고입니다."

8.0

혜주에 있는 호텔 중 가장 많은 장점을 가지고 있는 호텔입니다. 비지니스적인 위치는 나쁘지 않지만, 주변 산책으로는 좋지 않네요. 조식, 청소 상태, 고객 대응 모두 만족스럽습니다.

Helpful?
C
ChewmyMY
Verified booking
solo traveller
Standard Room
Stayed in Aug 27, 2023

"Great stay overall, special thanks to Dabi for helping out with my Mac's wifi problems. And as well thanks to the IT"

10.0

Location and room were both pretty great!

That the wifi maybe a little troublesome for foreigners especially those who wish to use western apps.

Helpful?
S
SammyfrFR
Verified booking
family with young children
Standard Room
Stayed in Aug 21, 2023

"Very good"

8.0
Helpful?
B
Bastiaan
Verified booking
Standard Room
Stayed in May 19, 2023

"Exceptional"

10.0

High standard international hotel, very reasonably priced. Very nice sauna + baths on the top floor, super nice view. Massages in the hotel were iternationally priced (700 yuan for 60 min). Just walk outside, turn right, cross the traffic lights and turn right again, follow the main road, there is a reputable massage place on your left. 300 yuan for 100 minute traditional massage. Also around that area is quite an undeveloped area if you are into this, were you can still eat noodle soups on plastic chairs outside, if you want to get a more "real" china experience. Really enjoyed walking around there

Helpful?
J
JamesnzNZ
Verified booking
family with young children
Standard Room
Stayed in Jan 8, 2023

"Very good"

8.0

A friend booked the same room from a local site and got a much better price than Booking.com

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in May 1, 2021

"Check-in delay 1 hour, bad attitude/service"

4.0

Booked room for my parents and they were very disappointed with the whole experience. The check-in was delayed for more than 1 hour because the "room is not ready". This is simply unacceptable as they should have arranged alternatives to accommodate. The front desk was not helpful, did not offer any update of when the room would be ready while my parents were waiting. When the room was finally ready after more than an hour of waiting, my parents arrived the room and found it was not even clean enough. Overall, the service was very bad, front desk was impatient and inattentive, and unapologetic about the mistake they made. We will never come back nor recommend anyone to stay here.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jan 1, 2020

"Exceptional"

10.0

Great design and brand new condition

Helpful?
S
SC
Verified booking
partner
Standard Room
Stayed in Dec 27, 2019

"Excellent"

8.0

We checked in late at night and got free upgrade to Executive floor, room really spacious

Helpful?