Essensio Hotel Düsseldorf

Super nice place to stay, clean and comfortable. Excellent breakfast. Kind staff

Dans la globalité c’est un très bon hôtel, de la poussière sur la table du petit salon ainsi que d’autres endroits, j’ai réservé l’hôtel car c’était un spa mais malheureusement j’ai été déçu car le spa était fermer le lundi et n’ouvrait qu’à 16h et lorsque j’ai chercher des photos je me suis aperçu qu’il ne propose aucun bain de relaxation ce qui n’est pas précisé dans la fiche de l’hôtel. Le petit-déjeuner est complet et très bon. Concernant les employés il sont courtois mais manque d’explications pour certaines choses.

Wonderful

We had booked this hotel for two nights. we called before our arrival and said we would get there around 8.30pm and we were told it was ok. When we arrived at 8.20pm nobody was there to guid us to our room. We went to the gym which was closing and a guy said I can come and help you. He gave us the key to our room and disappeared. We had requested a roller bed for our daughter and instead we found something like a kid crib in our room. So we couldn't sleep comfortably in that room and there was nobody at the hotel to seek help from. We finally called the man who had told us would meet us at the hotel, and enquired about the roller bed situation. He was extremely rude and said if you don't like it you can leave. I said OK, we can leave tomorrow and you need to refund us the 2nd night. He was just very angry and hung up on me. We left the next morning and no matter how much we tried to get the refund they refused. So it was a horrible stay for us and the hotel was in the middle of nowhere. We don't recommend this hotel at all and I don't think you can call this place a hotel. It's mostly like a gym for the people in the neighborhood. Terrible experience and a waste of money.

MOSTLY good BUT

Very odd, never seen this - room had no AC, no fan, no heat, nothing to move are. Opening window worked ok for temperature etc but birds loud.

The best hotel ever!

Perfect service, clean rooms, good location, a lot of parking places, and also very good equipped fitness club and sauna

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