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8.4 / 10 Guest Rating

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780, Tulum, MX

Hotel Casa Tortuga Tulum Cenotes Park Inclusive - main view

About the Property

Relax by the Pool or Enjoy the View
Indulge in the outdoor pool or admire the scenic terrace and garden. Stay connected with complimentary Wi-Fi, and explore the area with tour assistance.

Delicious Breakfasts and Comfortable Accommodation
Start your day with a cooked-to-order breakfast and unwind in one of the 12 air-conditioned rooms with plasma TVs. Enjoy modern amenities like free Wi-Fi and housekeeping services.

Convenient Location and Nearby Attractions
Only minutes away from LabnaHa Ecopark and Maya Adrenaline, this hotel is also close to Tulum National Park and Cenote Tortugas. With easy access to popular destinations, make Casa Tortuga Tulum your home in Tulum.

Ready to experience comfort and convenience in Tulum? Book your stay at Hotel Casa Tortuga Tulum Cenotes Park Inclusive now.

Facilities & Amenities

Free bicycles on site
Free WiFi
Swimming pool
Terrace
Garden
Wheelchair accessible
Snorkeling nearby
Breakfast available (surcharge)
Front desk (limited hours)
Smoke-free property

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Pool access available from 9:00 AM to 10:00 PM.One child stays free when occupying the parent or guardian's room, using existing bedding.Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent35 verified reviews
AI Summary

Guests highly rate the good service and frequently praise the beautiful surroundings.

Categories

Cleanliness7.5
Service9.1
Location8.6
Room Quality7.5
Amenities9.1
Value for Money8.6
Food and Beverage8.4
Overall Experience8.4

Select topics to read reviews

L
LaurencefrFR
Verified booking
couple
Standard Room
Stayed in Apr 11, 2026

"Very Good"

7.0

Prix correct avec accès gratuit aux Cenotes. Voiture nécessaire pour s’y rendre

Manque de propreté

Helpful?
H
Hugo BarreramxMX
Verified booking
solo_traveller
Standard Room
Stayed in Apr 11, 2026

"Excellent"

8.0

Que con el hospedaje ya incluye la entrada al parque de casa tortuga y las actividades de tirolesa y kayak

Que hay demasiados moscos y las habitaciones no cuentan con mosquiteros. Las camas un poco duras y las almohadas ya aplastadas ya deberían comprar unas nuevas. Con la habitación si estaba limpia pero las albercas que son 2 el agua se ve un poco sucia y con muchas hojas de los árboles

Helpful?
P
Paredes OcampomxMX
Verified booking
family_with_children
Standard Room
Stayed in Apr 9, 2026

"Cenotes increibles"

10.0

Cuenta con unos cenotes espectaculares

Todo esta de maravilla

Helpful?
K
KhandelwalmxMX
Verified booking
family_with_children
Standard Room
Stayed in Apr 8, 2026

"Very Good"

7.0

2 bhk suites, near by adventure park, forest space

Cafeterias open post 9 and sometimes later depending on vendors choice. They should have dedicated breakfast options opening 7 AM. Cenotes were not that clean. They should clean it

Helpful?
K
KirstinoNO
Verified booking
family_with_children
Standard Room
Stayed in Apr 6, 2026

"Kunne godt bodd her igjen, en natt eller to"

8.0

Hotellet var greit nok men det som utpekte seg var servicen til personalet, tidlig innsjekk, tilgang til cenoteparken både før innsjekk og etter utsjekk. Det at du har tilgang til cenoteparken inkludert guiding var fantastisk. 5 herlige cenoter, samt zipline og kajakkutleie. Bassengområdene var fine og vi hadde det ene bassenget for oss selv. Ikke langt å kjøre inn til Tulum hvis du har egen bil

Hotellet er ganske slitt, sengene er greie når du har egen, men ukomfortable å dele. Mye mygg

Helpful?
E
ErickmxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 25, 2026

"Muy buen hotel."

10.0

Es la segunda vez que me hospedo en este hotel y en ambas ocasiones todo ha estado excelente. Esta ocasión nos hospedamos en un departamento para 6 personas y los espacios son amplios y la cocina tiene lo necesario para poder preparar alimentos si es necesario.

No tengo quejas ni comentarios negativos en mi estancia. Todo dentro del hotel se encuentra en buen estado y bien cuidado. Es importante considerar que es recomendable llegar en automóvil ya que el hotel esta lejos desde el acceso a Casa Tortuga.

Helpful?
C
CosteliniroRO
Verified booking
family_with_children
Standard Room
Stayed in Mar 23, 2026

"Good"

5.0

Near by the water cave

Hotel almost empty very few turist and kinda expensive

Helpful?
L
LaradeDE
Verified booking
couple
Standard Room
Stayed in Mar 19, 2026

"Für zwei Nächte super, um einen Tag in der Cenote zu verbringen und zu entspannen."

10.0

Hotel ist mitten in einem Cenotenpark, daher richtig ruhig und naturbelassen. Mit dem Aufenthalt hat man freien Eintritt in den Park auch am An-und Abreisetag und kann kostenlos an der Tour teilnehmen. Die Tour früh um 9:30 Uhr durch die 4 Cenoten war super cool und sehr empfehlenswert. Wir sind trotzdem der Meinung das ein ganzer Tag in dem Park ausreichend ist, da er nicht so groß ist wie erwartet und nur zwei Cenoten ohne Tour zugänglich sind. Personal war sehr freundlich und hilfsbereit. Das Zimmer war groß, sauber und mit einem Badezimmer, von dem man in den Dschungel schauen konnte.

Im Badezimmer hat es aus dem Abfluss sehr streng gerochen, hier kann man aber die Tür zum Schlafzimmer schließen und das Fenster aufmachen. Im Bad hätten wir uns noch Halterungen für Handtücher, Toilettenpapier und Seife gewünscht. Um Essen zu gehen braucht man auf jeden Fall ein Auto

Helpful?
E
ElsamxMX
Verified booking
family_with_children
Standard Room
Stayed in Mar 14, 2026

"Sugerencias"

7.0

Estar cerca de los cenotes

El horario del restaurante empezó el servicio más tarde de lo que se publica. Los balcones no estaban limpios había colillas de cigarro en los rincones

Helpful?
D
DerycaCA
Verified booking
family_with_children
Standard Room
Stayed in Mar 12, 2026

"Exceptional"

10.0
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