Holiday Inn Express Ft Payne by IHG

When on a roadtrip, we usually stay in one if the ‘branded’ hotel chains, because they usually offer a pretty consistent experience, even if they cost a notch more. This particular HIE is a bit mixed. The pros: - friendly staff - clean room - comfortable bed - exercise room clean and in good repair The cons: - poor maintenance. Shower curtain rod broken so the curtain sagged and wicked water onto the floor no matter what you did - Neither sink or shower drain worked well - central exhaust fan for bathroom clearly not working well - wifi signal was weak and devices had a hard time connecting. - main lighting behind the bed flickered a lot - mini-fridge made a very loud noise - breakfast area juice machine broken - pancakes out - general poor repair in breakfast area - checkin process friendly, but very very slow (20 min) When i walked by later there was still a line, and no, it wasn’t especially busy. So …. Maybe we’ll try one of the other hotels at this exit next year. Not a terrible experience. We slept well, and felt safe and clean, but not up to HIE standards.

Quiet and clean, with friendly staff. Full continental breakfast that was being constantly refilled by a very friendly and helpful staff person. Nice stay and highly recommend.

Comfortable, quiet, great breakfast service

I read great reviews about this place. I will start with the positive. The people who work here are the best. Helpful, kind and knowledgeable. Our room was clean. However, we encountered a few problems. First the drain in the bathroom sink was clogging if you ran the water. Second, the shower water was only lukewarm. Then, we only had tiny left over rolls of toilet paper. When I asked if we could get a new full roll, I was told they didn’t have any as they were waiting on a shipment. I believe someone took the roll from the office and finally brought us one roll. The drain was fixed as was the problem with the hot water. Later we went to put the shade down so we didn’t have to look at the homeless camp a few hundred feet from our window and the shade would not go down. It also was fixed. The AC is fickle. If i set it at 74, heat comes on. 73 and it is freezing cold. I asked about the homeless camp and was told that was a new issue that started this month. We initially planned to walk to dinner and the store, but with the growing number of homeless people just at the next building we felt more comfortable driving. We haven’t tried breakfast yet. Will check that out in the morning.

Room very clean, towels bright white soft.

Okay

Lady that checked us into our room was amazing. She really put customers first.

Always a good experience at HIE in Fort Payne, Al. Our room is always clean and welcoming and quiet. We stop in for one night to get off the road for a 2 day journey to Va. we always stay at this hotel because we are very happy with the service we receive. Also a very good breakfast.

Cancelled due to last minute child vomiting. Purchased cancellation insurance but when I tried to file a claim the website stated it was unable to process my information. Will contact credit card company & file a claim for fraudulent charge as cancellation insurance is fraudulent

We were pleasantly surprised by this hotel. It was clean & very quiet. They had a really good selection of hot breakfast items too. We would definitely stay there again.