DoubleTree by Hilton Bristol North

👍

I booked a king bed. The one we got was double at best. Nice pillows. The sink in the bathroom was very low. The shower floor was flooding.

clean and well managed

The long awaited stay at your establishment left a lot to be desired. As a disabled person with additional life challenges I expected a better experience. The booking experience was satisfactory. We were able to arrange disabled parking and it was free. We requested a specific access room near to the reception and that was arranged. The room,106, was terrible. It smelt like a storage room,woody and cigarette like. The furniture and decor was old and outdated. Ths desk chair's upholstery was so bad I requsted to habe it replaced. The wardrobe doors were very difficult to open due to it's design. The room was dull and unappealing, with no pictures. The wet room door couldn't close. In inside bottom of the door was worn and chipped. The inside of the hand basin was cracked, the toilet seat was also cracked. The drainage in the wet room was very slow. I would have requested a room change if it wasn't for the room being in the right place. I found the restaurant quite expensive and un inspiring. Again I must say the staff were very helpful.

Room not prepared for 4 people staying no coffee pouches for drinks only 3 mugs 1 cracked. No apology from reception just replace from bar area yourself. Restaurant area no suitable tables or seats.

Our hotel stay was comfortable.

Not the warmest welcome to the hotel by the receptionist whilst Traveling with my elderly parents and my 6 Year old daughter and our dog. Our room was quite old and bath was mouldy and rusty. Floors don’t look the cleanest and skirted boards were dirty The bed sheets didn’t fit our bed properly either but bed was comfortable Four small bowls of fries cost over £30 which was very overpriced! Pool was okay and roomy, the man on the leisure reception was helpful and friendly to us all. Breakfast staff were very nice and On check out they give my daughter an extra cookie.

Stay was fine for one night as we attended a wedding locally. Staff were very helpful with sorting an early check-in to allow us to get ready in time to attend the wedding. Breakfast was also very good.

The property gets a "Terrible" rating because of the mind-bogglingly poor design of the access to the first floor. There is one narrow flight of stairs, no lift (and, of course, no porters!) and 274 paces to our room (2001 - definitely an Odyssey!!). I am 84. God knows how someone really old and infirm manages - let alone anyone with heavy luggage. Impossibly bad.

This along with a Premier Inn are my go to hotels for reasonably priced no frills short term accommodation. You just know where you are with them. My cookies weren’t as warm as I’m used to though. 😉 Had a minor niggle with a member of staff who seemed a bit stressed at breakfast but we all have bad days so no biggy…just seemed a bit flustered and therefore distracted from providing the best customer service. Like I said no biggy!