Red Roof Inn Van Horn

Nous avons été mis à la porte en arrivant à l'hôtel avec nos 2 enfants alors que l'hôtel était bien réservé via booking avec un numéro de confirmation. Nous avions déjà été prélevés pour cette nuit-là, nous n'avons pas été remboursés et avons dû payer une autre chambre pour dormir !!!

Nous avons été mis à la porte en arrivant à l'hôtel avec nos 2 enfants alors que l'hôtel était bien réservé via booking avec un numéro de confirmation. Nous avions déjà été prélevés pour cette nuit-là, nous n'avons pas été remboursés et avons dû payer une autre chambre pour dormir !!!

Nothing. Didn't get to stay here as they told us they were full even though we had a booking.

We booked (in March 2025) and our booking says paid, but when we turned up, we were told they had no vacancy and they wouldn't take us. They told us that they had not received money as the booking wont be completed. I have tried to message booking.com twice already but now I see the booking updated as completed, and a message saying "Thanks for staying with us...". We've had no communication and no refund.

nous n’avons pas pu dormir dans cette hôtel, il était apparemment complet malgré notre réservation en mars pour août ( pas un seul mail pour nous prévenir) arrivé à 20h après 8h de route nous étions dépités

Nothing as when we arrived we were told our booking had been canceled due to the fact that the hotel was currently being used to house military personnel and that we had to find other lodging

That we were never contacted to say our booking had been canceled

Paid for room in advance. When we arrived they said all rooms were booked to a group. They sent us to another hotel. Would not refund my payment. What can be done about this. Booking.com needs to look into this and get my money back.

Room was adequate for the price, dogs up to 80 lbs are free.

We booked a room with two double beds and were assisned one with a king and luckily found that it also had an uncomfortable hide-a-bed.

Red Roof Inn is within easy walking distance from the grocery store and the Tesla chargers in town. They serve a lovely hot breakfast. The facility was clean and the staff were very helpful. I was pleasantly surprised with the whole experience.