Destiny Palms Hotel Maingate West

Area

The staff was great as they dont bother and come to provide towels and tidy up a bit. As it is in a tourist area, the location is immaculate with attractions and restaurants of all kinds. The laundry facilities were amazing, super clean 2.50 a load to wash and 2.50 for an hr dry time and didn't need more time and I did a full load

There was literal black mold all over the bathroom doors and shower heads that made the unit reek. The parking lot has an ant issue as my car got an infestation from a tree on the property

We had a great time! Comfortable room, well located hotel. Convenient parking.

It didn't have breakfast.

Clean spacious suites.

At least have a designated smoking area.

Booking.com better make this right. This hotel is disgusting. Upon arrival, the lobby reeked of smoke. Upon parking, the grass between the building and the walkway hadn't been mowed. All the paint is coming off. The side entry door reeked of smoke. The room was filthy. The shower had several hairs and the toilet either hadn't been cleaned or was stained so bad it looked dirty. After finding hair in the shower I pulled back the bed sheets and found hairs. I tried to tough it out and started picking them off with a tissue and then washing my hands, but every time I walked back to the bed I would spot several more. It was almost midnight, but I knew I couldn't stay there. Spoke to the front desk. They apologized several times but didn't offer any remedy. I told them I would feel more comfortable finding another hotel and that I needed a refund. They agreed and said Booking would have to issue it since they had charged me. They also said they were notating the issue so that there would be no dispute about me getting a full refund. I left and booked at a place I'd stayed at before. Went there and once on my room I filed the report with Booking. Later that day, they emailed me saying they couldn't come to an agreement with the hotel and offered me a $19.50 travel credit when I had already paid $100 for the room I couldn't stay in. This hotel is horrible. Trust me. There's a reason rooms were going for $44 a night. Booking, please issue me the full refund I was promised by the hotel immediately.

Excelente servicio