Suburban Studios Melbourne Airport

Very friendly and helpful staff. House keeping staff was amazing

Read before booking ahead of time. I booked ahead, upon arrival realized the conditions were terrible, just a gross, unwelcoming, and uncomfortable environment. I asked the concierge what the penalty is for cancellation. She said i would be billed for 1 day... Understandable. 3 days later there was still no refund in my account. I called and was informed all refunds were handled by expedia, since that is who I booked through. After expedia reached out 3 times they still refused my refund despit it clearly stating in their policy that I should have been given one.

We were there for one night only, we went for work. We were only there to sleep. At the reception the treatment was friendly. The room is simple, it was clean with small bathroom, refrigerator, microwave, and kitchen, TV, and a queen bed .For one night it was fine, in accordance with the price we paid, which was only $62/night. The hotel is under renovation and is not in good condition everywhere and on the second floor it is open and you can see the part that is being fixed. There are machines with soft drinks and sweets. If I were going to stay more days I would choose another place.

We didn’t stay at this hotel due to health concerns because of the moldy smell in the room. But I can say I appreciated the staff for helping me to secure a refund

Expedia listing said breakfast was available for $3. There was no way to even get coffee without going out into congested traffic. There are no tissues, no paper towels, no silverware, scarcely anything so if this is an extended stay, you have to bring absolutely everything you need. Who ever heard of a hotel with absolutely no way to have coffee in the morning?

We found cockroaches in the room The rooms we’re dirty

I am very disappointed that Expedia would represent such a low class accommodation. Room 134 which was originally assigned was grossly filthy, dirty curtains, gross smell in the room, crude along the baseboard, rusted vent in the bathoom, etc etc. I went to the front desk to request a refund she advised that she would not because it was booked by Expedia. Then requested a $100 deposit taken directly from the credit card and stated it may be refunded only after the cleaners cleaned the room after we left the hotel. We were moved to room 243 which was not much better except for the smell. Bathroom door was peeling at the bottom, dirt around the baseboard, crud in each corner, etc. I request a full refund for the hardship this has caused my room mate and I. I would never recommend this location to anyone and I will give this hotel a big 0 rating. I have numerous photos which I can upload if required. A prompt refund and response is requested. Very vey disappointing. Since we could not get a refund we HAD to remain in the location.......we could not remove our shoes in the room due to the filthy look of the carpet, etc . The worst hotel experience of my life so far...and by far. And I do travel plenty.

Easy to find, price was affordable. This hotel is under major renovation but it was never a problem, noisy or invasive. Look forward to visiting again!

Kind of reminded of “The Shining”. Woke up to roaches all in my room. Front desk lady did nothing but complain the whole time I was checking in.

I arrived after midnight from a long trip. Front desk was kind. Wall air is noisy. Phone doesn’t work well. The carpet is dirty. No working internet, no coffee given. I had to go downstairs and received 2 decaf 2 cream only. Full clean kitchen. So bring your own!