Comfort Inn & Suites Kansas City - Northeast

the staff were very nice

absolute dump. inside the room there were stains everywhere, in the hallways was one of the worst moldy/mildew smells I’ve ever come across. overall gross place to be.

Absolutely horrible stay. The room was changed 3 times. As a guest, was not aware that the hotels parking lot was being re- tarred. The 119 room was located right next to all of this. Between the smell flaring up my asthma and allergies and the noise, we had to try to find another room. The Girl was nice, I didn't catch her name. She showed me another option that was hopefully better. The hotel was still permeated with the smell. We hurriedly switched to 231. Because of the move, we were running late to our event. We dropped off stuff off and had to leave. When we arrived back later that night, I discovered the King mattress was completely shot, huge holes and lumps where the springs came through. It wasn't just one area. It wasn't possible to sleep on it. So called the front desk again, explained what happened. Said he was booked up and was trying to find another option to just sleep in for the night. Ours was booked prior from Thursday through Saturday. We didnt keep our stuff in the other room, definitely did not feel comfortable to do so. We moved again to 217 I believe. We ended up with 2 double beds. There was a issue with the beds and lamps vibrating all night long. I am not sure if there was a electrical room next to it. The TV didnt work, soneone came up and looked at it. Either way, very disappointing stay. Lack of sleep and more did not help. And did not get the type of room I specified. I was not able to check out early and leave. All other places were booked, or else I would have completed a early check out. Choice Hotels has my complaint on file too. Something needs to be done. I hope no one else goes through this.

We enjoyed the pool and the continental breakfast.

We did however have a leaking window during the storm, which they were very quick to get us in a new room but, the room we were put in had red stains on the floor and looked like it hadn’t been vacuumed as there was some sort of powder on the floor. The staff was friendly and overall we enjoyed our stay but I would say the cleanliness portion wasn’t top tier.

Staff helpful

Poor parking space

Hospitality

Nothing

It has a perfect spot off the highway. Very presentable when you walk in.

We don’t have any complaints. It was great!

I Liked the variety of breakfast choices.

The TV in my room wasnt working, I called the front desk to address the issue and was told that they would send someone up. No one ever came. When i was checking out i told the lady at the front desk about the TV issue and she said that she would tell her manager and see if I could get a partial refund. Havent heard from anyone thus far.

The faculty were right there to help with anything we needed. Coffee was amazing

Sketchy location. No phone in room to call the front desk. The door was not air tight. Could see light through 3 sides.