Lakeside Haydock Hotel, St Helens

Whilst travelling to the hotel which was a seven hour drive, I received a phone call to inform myself and my friends the rooms where no longer available over the weekend. The gentleman who spoke to me was rude and gave no reason to this. Our journey up was then ruined by trying to book an alternative hotel which cost a total of £750 for two rooms. I am absolutely disgusted in the service and will not be looking to stay in this chain again. DO NOT BOOK IT!!

On site parking. Room clean and a good size. Went as a family of 4 (2 adults 2 children) good facilities beds so comfortable. Quiet. Polite staff. Would recommend

It's the worse experience I've ever had got there with family only to find my reservation had been cancelled by the hotel disgusting

It was nice

They gave my room away leaving me stranded with two children. Blaming me for cancelling the booking. Not helpful at all no hotels in area free, so had no option to drive a further 4 hours late at night to get home. Not impressed at all.

The hotel is tired and needs a refurb. There are stains on carpets and chairs in the rooms and the rooms and corridors smell of stale cigarettes. The rooms were clean, but just dated and tired. The bed was large and comfy and the sheets were clean. No soap in the dispensers in the bathroom either...luckily we'd brought our own! The staff, however, were lovely, and very friendly. But we wouldn't stay here again due to the bad stale cigarette smell.

No toilet roll in the bathroom. Total cleanliness of the place 0. Cobwebs on the windows in the stairs. No handle on the our door. No lock in the bathroom. Stains on the curtains and the mirror. Could do with total clean and paint But staff were great 10/10

Parts of hotel appeared to be housing emergency accom for local people. Lots of shouting inside and outside. Constant smell of young people smoking substances coming up through windows. Corridors smelt dirty.

Since the hotel as switched to OYO the property has deteriated and is in need of a full docoration, and refurb. Staff are courtious and helpful. There appears to be long term residents in some rooms.

Very friendly and helpful receptionist. Hotel is slightly dated but it is perfectly in line with the cost.